At a Glance
- Tasks: Support users and troubleshoot IT issues in a dynamic environment.
- Company: Join Airbus Defence & Space, a leader in innovation and technology.
- Benefits: Enjoy competitive salary, profit share, flexible hours, and extensive wellbeing support.
- Other info: Inclusive workplace with access to 10,000+ e-learning courses and international mobility.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Eager to learn with a basic knowledge of IT and networking.
The predicted salary is between 30000 - 40000 £ per year.
Airbus Defence & Space is looking for an entry‑level IT Support Engineer to join its Newport site. The role involves responding to customer queries and issues across multiple products, investigating and reproducing reported problems, and working with a team of experienced experts.
Location & Type: Newport, South Wales (hybrid working available subject to company policy). Full‑time, permanent position.
Security Clearance: Must have or be able to obtain a UK Eyes Only SC Security Clearance through the UK Intelligence Community (UKIC) process.
Responsibilities:
- Support Airbus Cyber Security’s cryptographic products protecting critically sensitive national and commercial information.
- Support users and maintain equipment on internal and external classified networks.
- Assist in the management of incidents through the process lifecycle.
- Triage faults and reproduce them in a System Reference Model.
- Patch and subsequently test systems to ensure no issues remain.
Qualifications:
- Keen to learn and grow in an IT environment.
- Basic knowledge or strong interest in networking, Windows Server, virtualization, cyber security, or IT support.
Benefits:
- Competitive salary, annual profit share, contributory pension, share options, and a car leasing scheme.
- Free onsite parking and a season ticket loan.
- Tax‑free technology scheme and discounted shopping.
- 37‑hour week with flexible core hours, up to 2 additional TOIL days per month, and the option to buy/sell holiday.
- Personalised development plan, Airbus Leadership University, and access to over 10,000 e‑learning courses and internal mobility, including international opportunities.
- Wellbeing benefits including 24/7 online GP, mental health support, an employee assistance programme, and discounted family health/dental/eye insurance.
- Cycle‑to‑work scheme.
- Family and caregiving support with enhanced pay for maternity, paternity, adoption, and shared parental leave.
- Inclusive environment with wellbeing rooms, multi‑faith rooms, and employee representative groups covering gender, LGBTQ+, international, generational, disability, cultural diversity, and neurodiversity.
Employment Details:
- Company: Airbus Defence and Space Limited
- Employment Type: Permanent
- Experience Level: Professional (entry‑level)
- Job Family: Cyber Security
- Salary: GBP30,000–40,000 per year
EEO Statement: Airbus is committed to diversity and equal opportunities. We welcome applications from all backgrounds, including age, gender, disability, sexual orientation, and religious belief. No monetary exchange is required for the recruitment process; any attempt should be reported to emsom@airbus.com.
IT Support Engineer employer: Grand Arcade
Airbus Defence & Space is an exceptional employer, offering a dynamic work environment in Newport, South Wales, where IT Support Engineers can thrive. With a strong focus on employee growth through personalised development plans and access to extensive e-learning resources, the company fosters a culture of inclusivity and wellbeing, providing benefits such as flexible working hours, competitive salaries, and comprehensive health support. Join a team dedicated to protecting sensitive information while enjoying a supportive atmosphere that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars, and connect with current employees at Airbus. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This can really help you stand out and demonstrate your passion for IT support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight any relevant experience or skills you have, especially in networking, Windows Server, or cyber security. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to Airbus Defence & Space. Keep it concise but engaging – we love a good story!
Show Your Enthusiasm:In your application, let your enthusiasm for learning and growing in the IT field come through. We’re looking for someone eager to dive into challenges and develop their skills, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Grand Arcade
✨Know Your Tech Basics
Brush up on your knowledge of networking, Windows Server, and cyber security. Be ready to discuss how these concepts apply to the role of an IT Support Engineer. Showing genuine interest and a willingness to learn can really impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask you to troubleshoot common IT issues or describe how you would handle specific customer queries. Practise articulating your thought process clearly, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Show Enthusiasm for Learning
Airbus values personal development, so express your eagerness to grow in the IT field. Mention any relevant courses or certifications you’re interested in pursuing, and how you plan to leverage the resources available at Airbus to enhance your skills.
✨Understand the Company Culture
Familiarise yourself with Airbus's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a positive team environment. This shows that you align with their values and are ready to be a part of their inclusive culture.
