At a Glance
- Tasks: Manage sheltered housing and provide support to older and vulnerable residents.
- Company: Join Orbit, a leading developer of affordable housing in the UK.
- Benefits: Flexible working, professional development, and wellbeing programmes.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Make a real difference in people's lives while building thriving communities.
- Qualifications: Experience in housing support and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.
The role is to effectively and professionally manage sheltered housing in line with Orbit's policies and procedures. To provide high quality housing related support to older and vulnerable people, promoting independence and providing a safe and secure environment for our customers to live in. To be the advocate for sheltered housing and promote the service with internal teams and external stakeholders. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you’ll achieve:
- Responsible for maintaining H&S requirements in accordance with H&S policies and specific risk assessments.
- Responsible for ensuring all administration is efficiently and effectively completed in accordance with Orbit's policies, procedures and practices.
- Manage the voids within the scheme to ensure they are let as quickly as possible to a suitable applicant, so as to reduce the void loss.
- Responsible for making sure new customers are inducted and welcomed to the scheme, so they understand how the services operate.
- Develop and maintain professional relationships with customers and ensure adhering to code of conduct and professional boundaries.
What you’ll bring:
Essential skills:
- Listens and develops a clear understanding of situations/issues/queries, to resolve matters.
- Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages such as Microsoft Word, Outlook and Excel.
- Knowledge and/or experience of the issues faced by older people or vulnerable groups.
- Able to build and maintain professional relationships with customers.
- Effective problem solving and negotiating skills.
Desirable skills:
- CIH level 2 or 3 in Housing Practice, equivalent qualification or the desire to undertake a professional qualification.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you: We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress: From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills.
- A purpose to feel proud of: We’re proud to make a difference to people together. We’re values‑driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.
How we hire:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Salary: GBP 30000 - 40000 per year.
Experience: 3 years required.
Independent Living Scheme Officer employer: Grand Arcade
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those passionate about social impact. Our inclusive work culture prioritises employee wellbeing and offers flexible working opportunities, alongside robust training and development programmes to support your career growth. Join us in making a meaningful difference in the lives of over 100,000 customers, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Independent Living Scheme Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with older and vulnerable groups. Attend local events or join online forums to connect with potential colleagues and learn more about the industry.
✨Tip Number 2
Prepare for your interview by researching Orbit's values and mission. Show us that you believe in creating thriving communities and are passionate about supporting customers. Tailor your answers to reflect how your skills align with our goals.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've helped others or resolved issues, especially in housing or community settings. We want to see how you can advocate for our customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Orbit.
We think you need these skills to ace Independent Living Scheme Officer
Some tips for your application 🫡
Show Your Passion for Community:When you're writing your application, let your enthusiasm for building thriving communities shine through. We want to see how you connect with our mission and how you can contribute to making a difference in people's lives.
Tailor Your Experience:Make sure to highlight any relevant experience you have in managing housing or supporting vulnerable groups. We love seeing how your background aligns with the role of Independent Living Scheme Officer, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Grand Arcade
✨Know Your Stuff
Before the interview, make sure you understand Orbit's mission and values. Familiarise yourself with their approach to housing and support for older and vulnerable people. This will help you align your answers with what they stand for.
✨Showcase Your Skills
Be ready to discuss your experience with older or vulnerable groups. Prepare specific examples of how you've built relationships and resolved issues in previous roles. This will demonstrate your competence and commitment to the role.
✨Practice Problem-Solving
Think of scenarios where you've had to solve problems or negotiate effectively. Be prepared to share these experiences during the interview, as they will want to see your critical thinking and adaptability in action.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the role and the company. Inquire about their future plans for community development or how they support staff in their professional growth. This shows you're genuinely interested in being part of their team.
