At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a luxury hotel setting.
- Company: Grantley Hall, a prestigious five-star hotel in North Yorkshire.
- Benefits: Competitive salary, tips, professional development, and exclusive employee discounts.
- Other info: Enjoy a supportive work environment with opportunities for career growth and well-being initiatives.
- Why this job: Join a renowned hotel and make a real impact on guest satisfaction and team culture.
- Qualifications: 5 years of experience in managing large-scale hotel departments and strong leadership skills.
The predicted salary is between 30000 - 35005 £ per year.
- Overview
- DEPUTY GENERAL MANAGER - Harrogate
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury.
A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024.
As a member of The Leading Hotels of the World and Po B Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.
The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Responsibilities
- Guest Experience: To be a visible presence to both your teams and the guest to deliver an exceptional guest experience.
- Guest Experience: To exceed guest expectations through establishing a dynamic service culture within all operational teams.
- Guest Experience: To ensure an efficient guest operation with adequate cost control across the business.
- Guest Experience: To constantly review, suggest ideas for improvements and action in all areas of the operation.
- Guest Experience: To be the leader of the standards and to maintain these in line with in house and red star standards.
- Guest Experience: To assist in setting the hotels objectives and future strategies.
- Guest Experience: Act as an ambassador for the business.
- Financial: To manage alongside the departmental managers the departmental budget lines and payroll.
- Financial: To maximise all sales opportunities to ensure budgeted profitability is achieved or exceeded.
- Financial: To assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when required.
- People: To ensure a positive and productive team culture.
- People: To support the Learning & Development culture of developing raw talent into highly successful careers at Grantley Hall.
- People: To recruit, train and continually develop all of your direct reports and their teams to achieve their personal and business objectives.
- People: To address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessary.
- People: To follow all HR procedures and policies.
- Key Skills, Qualities & Experience
- Proven experience managing large-scale hotel departments with high volumes, multiple service areas and sizeable teams is essential.
- A hands on Operator is essential.
- Previous experience working with 4 or 5 red star service would be beneficial.
- Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels.
- Analytical mindset with the ability to interpret data and metrics to drive decision making.
- Strong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performance.
- Accountable and resilient with the ability to work under pressure.
Benefits
- Tips typically over 200 per month (3,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals whilst on duty
- Refer a Friend bonus - Earn up to 1000
- Holiday Buy/Sell Scheme
- Complimentary employee car parking
- Complimentary state of the art onsite gym - with personal trainer support
- 31 days annual leave (including bank holidays) increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests and professional memberships
- Modern and spacious discounted live in accommodation for eligible roles
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
- We celebrate success.
With an annual awards ceremony as well team events and incentives.
Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
- Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
- Team Member of the Month Awards
- Discount on Grantley Halls Restaurants, Spa products and Gift Shop
- Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
- Cycle to work scheme
- Access to Stream, allowing you to instantly access your wages
- Simplyhealth - Health cash plan
- Salary: GBP 30000 - 35005 per year Experience: 5 years required
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in Harrogate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Grand Arcade. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Grand Arcade
Don't be shy about reaching out to Grand Arcade directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager in Harrogate
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Grand Arcade and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Grand Arcade
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
