Counter Lead in Greenhithe

As a pioneer of holistic beauty rooted in Ayurvedic principles, from the products we make to the ways in which we give back to society, caring for the planet is at the heart of our mission. At Aveda we strive to set an example for environmental leadership and responsibility, not just in the world of beauty but around the world. This is a job for the haircare obsessed. As one of our highly skilled Counter Leads you will provide welcoming, authentic, and personalised service to our customers to achieve all customer service and sales targets.

Responsibilities

• Reflecting a credible and professional Brand image to all internal and external consumers at all times.
• Maximising sales through selling, providing excellent service and retail standards.
• Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
• Understanding daily/weekly targets.
• Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keeping up to date with competitor activities and missed opportunities.
• Delivering the Brand Strategy, ensuring the delivery of an effective local plan.
• Planning and implementing local marketing & events initiatives, aligned to Retailer activity.
• Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
• Being an Ambassador for the Brand – leading the way to ensure Brand values are represented and brought to life.
• Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
• Using digital tools to ensure knowledge is kept up to date.
• Delivering a consumer recruitment and retention strategy to grow a loyal consumer base.
• Developing up to date knowledge of product to ensure we deliver an industry leading experience and the product meets the consumer's needs.
• Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
• Reviewing retail standards on a daily basis ensuring they are maintained to the required standard.
• Ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes.
• Ensuring all information requests are fulfilled accurately, within deadlines set.
• Minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
• Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
• Ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

Commerciality

• Managing daily replenishment, taking appropriate action where necessary.
• Maximising sales performance by utilising all commercial reports before making commercial decisions.
• Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
• Identifying stock package issues, and taking corrective action, informing the Area Manager when out of direct control.

Qualifications

• Proven retail management/assistant retail management experience preferably within beauty or a fast‑paced retail environment.
• Ability to deliver services and product demos to clients utilising state‑of‑the‑art technology.
• Experience setting sales and customer service targets, sales analysis and staff scheduling.
• Experience of creating and executing in‑store events.
• Flexible availability across days/hours. We want all of our team to have a good work‑life balance, please discuss your availability further with the hiring manager before/during the interview.
• Proof of right to live and work in the country.

Salary: GBP 12 - 15 per hour