At a Glance
- Tasks: Provide support and guidance to callers via phone, email, and online channels.
- Company: Advice Direct Scotland, the national advice service for Scotland.
- Benefits: Four-day work week, flexible hours, and a supportive team environment.
- Other info: Join a dynamic team dedicated to providing free, impartial advice.
- Why this job: Make a real difference by helping people navigate their rights and access vital services.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
Advice Direct Scotland is Scotland’s national advice service, delivering free, impartial guidance on advocacy, consumer rights, energy, debt and housing. The Telephony Advocate role is office-based, supporting the Helpline with a four-day week from Monday to Friday.
You will respond to enquiries by phone, email and online channels, listening to callers, providing clear information and signposting to the right services, while using Salesforce to record interactions.
We think you need these skills to ace First-Contact Telephony Advocate in Glasgow
Attention to Detail
Communication Skills
Problem-Solving Skills
Adaptability
Organisational Skills
Time Management
Teamwork
