At a Glance
- Tasks: Support vulnerable people through phone, email, and webchat enquiries.
- Company: Advice Direct Scotland, dedicated to making a difference.
- Benefits: Competitive salary, strong benefits package, and wellbeing support.
- Other info: Enjoy a 4-day work week with a fixed day off.
- Why this job: Make a real impact by helping those in need every day.
- Qualifications: Compassionate communication skills and a desire to help others.
The predicted salary is between 25185 - 28000 £ per year.
Advice Direct Scotland is seeking a Telephony Advocate for our Helpline team.
This office-based role operates a 4-day week (Mon-Fri) with a fixed day off and entails handling enquiries by phone, email and webchat to support vulnerable people with advocacy information and signposting.
You will record interactions in Salesforce, assess eligibility, and collaborate with colleagues to improve services.
Salary is GBP 25,185–28,000 per year with a strong benefits package and wellbeing support.
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We think you need these skills to ace Compassionate Helpline Advocate in Glasgow
Communication Skills
Attention to Detail
Adaptability
Problem-Solving Skills
Organisational Skills
Time Management
Empathy
