At a Glance
- Tasks: Provide compassionate advocacy via phone, email, and webchat while promoting self-advocacy.
- Company: Advice Direct Scotland, a leading national advice service.
- Benefits: Enjoy a 4-day work week with a dedicated day off and supportive work culture.
- Other info: Join a dynamic team focused on person-centred advocacy.
- Why this job: Make a real difference in people's lives while working in a flexible environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Advice Direct Scotland, Scotland’s national advice service, is seeking a compassionate Telephony Advocate to join our Helpline team.
This office‑based role operates on a 4‑day week (Mon–Fri) with a dedicated day off, delivering person‑centred advocacy by phone, email, webchat and other channels.
You will assess eligibility, provide first‑line information, record interactions in Salesforce in line with GDPR, and promote self‑advocacy while using digital systems confidently.
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We think you need these skills to ace Advocacy Telephony Advisor — 4‑Day Week in Glasgow
Compassionate Communication
Person-Centred Advocacy
Eligibility Assessment
First-Line Information Provision
Salesforce Proficiency
GDPR Compliance
Self-Advocacy Promotion
