At a Glance
- Tasks: Maintain and repair fire and security systems in retail stores across the region.
- Company: Leading UK facilities management provider with a strong reputation for excellence.
- Benefits: Competitive salary, company vehicle, private healthcare, and 33 days holiday.
- Other info: Ongoing training and development in a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in safety and security.
- Qualifications: GCSEs, electrical competency, and experience with fire alarm systems preferred.
The predicted salary is between 39199 - 39199 £ per year.
A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines.
An opportunity has arisen for a Fire & Security Technician to join the Middlesborough region, delivering maintenance and compliance services across designated retail stores.
JOB PURPOSE
To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations.
JOB DUTIES
- Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets.
- Conduct Fire Alarm PPM visits in accordance with BS5839 standards.
- Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary.
- Respond promptly to service calls from the Helpdesk during working hours and whilst on call.
- Identify non-repairable faults and recommend appropriate corrective actions.
- Order replacement parts in line with company procedures and ensure timely installation upon delivery.
- Complete all documentation and digital reports accurately in line with company standards.
- Liaise with site Duty Managers during each visit to communicate repair updates and operational risks.
- Carry out surveys and technical reports as required by management.
- Ensure all works are completed in line with Health & Safety policies and company procedures.
- Maintain tools and equipment to ensure readiness and compliance at all times.
- Attend relevant training courses and complete mandatory online training modules.
- Comply with all statutory regulations and company Health & Safety requirements.
JOB RESPONSIBILITIES
- Represent the company in a professional and competent manner at all times.
- Build and maintain strong working relationships with client site teams and colleagues.
- Deliver work efficiently and cost-effectively while maintaining high technical standards.
- Ensure compliance with contractual obligations and service level agreements.
- Work collaboratively with internal teams to meet operational targets and service delivery standards.
- Demonstrate flexibility to support operational requirements and on-call rota participation.
SKILLS & EXPERIENCE REQUIRED
- GCSE standard education or equivalent.
- Electrical competency qualification (NVQ or City & Guilds) desirable.
- Proven experience working with Fire Alarm systems and CCTV (IP and analogue).
- Full UK driving licence.
- Ability to work independently with minimal supervision.
- Good written and verbal communication skills.
- Customer-focused approach with a professional manner.
- PC literate and confident using digital reporting systems.
- Ability to distinguish colours as required for electrical/electronic maintenance work.
- Willingness to work flexible hours and participate in on-call duties.
SALARY & BENEFITS
- £39,199 basic salary
- 42.5 hours per week, full-time permanent role
- 33 Days Holiday
- Company vehicle provided + Fuel Card
- Company pension scheme
- Private healthcare
- On-call rota participation (details discussed at interview)
- Ongoing training and development opportunities
- Supportive team environment within a national organisation
Fire & Security Technician employer: Grand Arcade
As a leading facilities management provider, this company offers an exceptional work environment for Fire & Security Technicians in the Middlesborough region, characterised by a strong commitment to employee development and a supportive team culture. With competitive salaries, comprehensive benefits including private healthcare and a company vehicle, and a focus on ongoing training, employees are empowered to excel in their roles while contributing to high-quality service delivery across major retail and commercial clients. The company's national presence ensures stability and growth opportunities, making it an attractive employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or join online forums where you can meet potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Prepare a portfolio or a list of your past projects related to fire alarms, CCTV, and maintenance. When you get the chance to chat with hiring managers, highlight your hands-on experience and how you’ve tackled challenges in previous roles.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t just apply through the usual channels. Reach out directly to the hiring manager or team leader via LinkedIn. A personal touch can make you stand out from the crowd!
✨Tip Number 4
Stay updated on industry trends! Follow relevant news and updates about fire safety and security systems. This knowledge will not only help you in interviews but also show potential employers that you’re genuinely interested in the field.
We think you need these skills to ace Fire & Security Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with fire and security systems. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Fire & Security Technician role. Share specific examples of your past work that align with our needs.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant to the role. Make it easy for us to see your qualifications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Grand Arcade
✨Know Your Stuff
Make sure you brush up on your knowledge of fire alarm systems, CCTV, and other security technologies mentioned in the job description. Being able to discuss specific standards like BS5839 will show that you're serious about compliance and safety.
✨Showcase Your Experience
Prepare examples from your past work where you've successfully handled maintenance tasks or repairs. Highlight any situations where you had to respond quickly to service calls or manage client relationships, as this will demonstrate your ability to meet KPIs.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. They might ask you how you would approach a specific fault or what steps you’d take to ensure compliance with health and safety regulations. Practise articulating your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
