At a Glance
- Tasks: Lead IT services across multiple sites and ensure smooth system operations.
- Company: Dynamic organisation in Dorset focused on innovative IT solutions.
- Benefits: Competitive salary, 24+ bank holidays, wellbeing initiatives, and more!
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Shape the future of technology while mentoring a small IT team.
- Qualifications: 5 years in senior ICT roles with strong Microsoft and networking knowledge.
The predicted salary is between 36000 - 42000 £ per year.
We're looking for a Senior Information Services Manager to lead the delivery and development of IT services across a multi-site organisation. This is a hands-on leadership role where you'll be responsible for keeping systems running smoothly, improving how services are delivered, and supporting a small IT team. You'll also play a key part in shaping how technology is used longer term, from infrastructure and security through to end-user support.
What You’ll Be Doing
- Overseeing the day-to-day running of IT systems across multiple sites.
- Managing infrastructure including networks, servers, devices, and cloud platforms.
- Leading on system upgrades, migrations and wider technical projects.
- Taking ownership of IT security, data protection and disaster recovery planning.
- Managing and improving service desk processes, including ticketing and workflows.
- Working with third-party suppliers and managing contracts and performance.
- Supporting and mentoring a small IT team, helping develop skills and capability.
- Working closely with stakeholders to identify improvements and support business needs.
What We’re Looking For
- Strong background in a senior ICT / infrastructure role.
- Solid knowledge of Microsoft technologies (Azure, Microsoft 365, Windows Server, Intune).
- Good networking knowledge (firewalls, switches, VLANs, VPNs, DNS, DHCP).
- Experience managing service management tools (e.g. Jira Service Management or similar).
- Understanding of IT security, data protection and compliance.
- Comfortable managing projects and balancing multiple priorities.
- Strong communication skills – able to deal with both technical and non-technical people.
Nice to Have
- Experience working across multiple sites or in a similar environment.
- Exposure to MIS platforms.
- Scripting or automation skills (e.g. PowerShell).
- Experience within an education environment.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Job Tenure: Permanent
Salary: £36,000 - £42,000 per annum + 24+ bank holidays, wellbeing, + more!
Location: Ferndown, Dorset
Experience required: 5 years
Senior Information Services Manager in Ferndown employer: Grand Arcade
Join a dynamic and supportive team as a Senior Information Services Manager in Ferndown, Dorset, where your expertise will directly influence the delivery of IT services across multiple sites. With a strong focus on employee growth, we offer extensive training opportunities, a collaborative work culture, and a generous benefits package including 24+ bank holidays and wellbeing initiatives, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Information Services Manager in Ferndown
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you connect with, the better your chances of hearing about job openings before they hit the market.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can bring to the table beyond just your CV.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their needs, especially in areas like IT security and service management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Information Services Manager in Ferndown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Information Services Manager role. Highlight your experience with IT systems, infrastructure management, and team leadership. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in IT service delivery and how you’ve improved processes in previous positions.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise, especially with Microsoft technologies and networking knowledge. We’re keen to see how you’ve applied these skills in real-world scenarios, so be specific!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Grand Arcade
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Azure and Microsoft 365, as well as networking concepts. Be ready to discuss how you've managed IT systems in the past and any specific projects you've led.
✨Showcase Your Leadership Skills
Since this role involves leading a small IT team, be prepared to share examples of how you've supported and mentored others. Highlight your experience in managing projects and balancing priorities, as this will demonstrate your capability to lead effectively.
✨Communicate Clearly
Strong communication skills are key for this position. Practice explaining technical concepts in simple terms, as you'll need to interact with both technical and non-technical stakeholders. Think of examples where you've successfully communicated complex ideas.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as system upgrades or security breaches. Prepare some scenarios from your past experience that showcase your problem-solving skills and ability to improve service delivery.
