At a Glance
- Tasks: Lead daily operations and ensure customers have an amazing experience at the Dumfries Ice Bowl.
- Company: Join Dumfries and Galloway Council, a supportive and inclusive workplace.
- Benefits: Enjoy discounts, pension scheme, and wellbeing support to enhance your lifestyle.
- Other info: Flexible hours, including evenings and weekends, with opportunities for career growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in leisure or customer service roles; strong teamwork and communication skills.
The predicted salary is between 33621 - 35853 £ per year.
We are seeking a motivated and positive Duty Officer to support the day‑to‑day operations of the Dumfries Ice Bowl. This is an exciting opportunity to take on a fixed‑term role (up to 12 months), which is also available as a secondment for internal candidates with line manager agreement.
In this dynamic and fulfilling role, you will ensure our customers enjoy the best possible experience while using our facilities. You’ll use your leadership and people skills to motivate and support staff in delivering high‑quality leisure services as part of the wider Thriving communities team.
Key responsibilities include:
- Supervising daily operations and staff within the facility
- Ensuring compliance with Health & Safety and Child Protection policies
- Promoting services, activities, and promotions to increase customer engagement
- Collecting and reporting performance data as required
We are looking for someone with:
- Experience in a supervisory role within a leisure or customer‑focused environment
- Strong interpersonal and teamworking skills
- A flexible approach to working hours, including evenings and weekends
Desirable qualifications:
- HNC or equivalent in a Leisure‑related field
- CIMSPA membership
This post is considered as Regulated Work with Vulnerable Children and Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. From 28 February 2011, preferred candidates will be required to join the PVG Scheme or undergo a PVG scheme update check prior to a formal offer of employment being made by Dumfries and Galloway Council.
Applicants who have been resident outside the UK within the last five years, if offered a position, in addition to a Disclosure Scotland Check, will be required to provide a completed police record check from the police authority in the country or countries in which they were resident.
With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle‑to‑Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.
Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.
If you are enthusiastic about delivering excellent customer service and ready to take on a new challenge, we’d love to hear from you.
For further information, please contact: Katie Grubb – Team Leader, Ice Bowl
