At a Glance
- Tasks: Support mobile and telephony systems for the Isle of Man Government, resolving issues face-to-face.
- Company: Join a dynamic team within the Isle of Man Government focused on tech transformation.
- Benefits: Competitive salary, generous leave, gym discounts, and professional development opportunities.
- Other info: Flexible working arrangements available to support your work-life balance.
- Why this job: Make a real difference in government services while growing your IT skills.
- Qualifications: Hands-on IT experience and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
About the role
This role is a limited term appointment for 6 months. Are you looking for a hands‑on IT role where your skills help keep Government services running smoothly across the Island? Join Government Transformation Services as a Telephony Team Analyst and take the lead in supporting the Isle of Man Government’s mobile, telephony and device estate. You will handle support tickets, manage iPads and mobile hardware, maintain key systems such as Airwatch, Samsung Knox, Apple DEP, InTune and Cisco Call Manager, and visit sites across Government to resolve issues face‑to‑face. You will be part of a service‑focused tech team that values proactive problem‑solving, clear communication and a customer‑first mindset. If you enjoy variety, want to grow your expertise across mobile management platforms and like working closely with people, we would love to hear from you!
A workplace that invests in you
- A competitive salary that increases each 12 months until you reach the salary maximum.
- A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
- Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
- Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
- Discounted access to the NSC gym and island swimming pools as well as 1‑to‑1 support programmes and exercise classes with qualified instructors.
- Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
- Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.
Working Conditions
A Security Clearance Check is required for this post, the cost of which will be covered by the Isle of Man Government. Please note a relocation package is not available for this role.
Eligibility & EEO
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work‑life balance. We are happy to discuss flexible working arrangements where possible.
Telephony Team Analyst in Douglas employer: Grand Arcade
Join the Isle of Man Government as a Telephony Team Analyst and be part of a dynamic team dedicated to enhancing public services through technology. With a strong focus on employee development, competitive salaries, and generous leave entitlements, we foster a supportive work culture that values flexibility and inclusivity. Enjoy unique benefits such as access to exclusive training facilities, wellness programmes, and affordable meals, all while making a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Telephony Team Analyst in Douglas
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT roles and practice your answers. Make sure you can talk about your experience with mobile management platforms and how you've solved problems in the past.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a presentation. This will help you stand out and demonstrate your hands-on abilities in telephony and device management.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Government Transformation Services.
We think you need these skills to ace Telephony Team Analyst in Douglas
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telephony Team Analyst role. Highlight relevant experience with mobile management platforms and any customer service skills you have. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your proactive problem-solving skills can benefit our team. Keep it friendly and professional, just like us!
Showcase Your Tech Skills:Since this role involves handling various tech systems, make sure to mention any experience you have with tools like Airwatch, Cisco Call Manager, or similar. We love seeing candidates who are tech-savvy and ready to dive in!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Grand Arcade
✨Know Your Tech Inside Out
Make sure you’re familiar with the key systems mentioned in the job description, like Airwatch, Samsung Knox, and Cisco Call Manager. Brush up on how they work and be ready to discuss your experience with them during the interview.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tech issues in the past. Think about specific situations where you resolved a problem effectively, especially in a customer-focused environment. This will demonstrate your proactive approach and ability to think on your feet.
✨Communicate Clearly and Confidently
Since this role involves face-to-face interactions, practice explaining technical concepts in simple terms. Being able to communicate clearly with non-technical staff is crucial, so consider doing mock interviews with friends or family to refine your delivery.
✨Emphasise Your Team Spirit
This position is part of a service-focused tech team, so highlight your teamwork skills. Share experiences where you collaborated with others to achieve a common goal, and express your enthusiasm for working closely with colleagues and clients alike.
