At a Glance
- Tasks: Manage customer journeys and deliver exceptional service while driving business growth.
- Company: Join iwoca, a dynamic company focused on empowering SMEs.
- Benefits: Enjoy flexible working, competitive salary, and wellness perks like gym discounts.
- Other info: Participate in fun events and enjoy a supportive work environment with great career growth.
- Why this job: Be a trusted advisor and make a real impact in the business lending market.
- Qualifications: Experience in customer relationship management and consultative sales is essential.
The predicted salary is between 30000 - 37000 £ per year.
Overview
Account Manager role for trusted advisors with consultative sales skills to explain complex products, convert opportunities, and nurture a portfolio of businesses to drive growth.
You will have control of the end-to-end customer journey from on-boarding to retention as an Account Manager at iwoca.
Responsibilities
- Manage businesses end to end through the customer journey, delivering industry-leading service levels and exceeding customer expectations.
- Be an expert in SMEs and the business lending market, helping customers achieve their goals with iwoca.
- Liaise with multiple teams within iwoca (Sales, Underwriting, Collections, Quality Assurance, Partnerships) to achieve the best outcomes for customers.
- Provide a high level of customer relationship management and consultative sales to understand customer needs and match the right product or service.
- Explain complex products and services to customers and maintain a track record of meeting and exceeding KPIs to drive team performance.
- Engage in a growth mindset focused on improving how we convert and serve customers, collaborating with team members.
- Contribute to a positive work environment with focus on work-life balance and flexible working arrangements.
Qualifications
- Proven customer relationship management experience.
- Consultative sales skills with the ability to understand customer needs and align products/services accordingly.
- Experience explaining complex products and services to customers.
- A strong track record of not only meeting but exceeding KPIs to drive personal and team performance.
- Excellent communication skills with an engaging telephone manner and a passion for delighting customers.
- A growth mindset and motivation to learn, improve conversion, and collaborate with colleagues.
Benefits and Details
- Hybrid role (office and home) with flexible working to support work-life balance.
- Base salary ranges: Leeds £30,000 - £37,000 + bonus (OTE 20%); London £34,000 - £41,000 + bonus (OTE 20%).
- Events and clubs, such as bingo, comedy nights, yoga classes, football, and more.
- Medical insurance from Vitality, discounted gym membership.
- Holiday: ~25 days, one extra day for your birthday, option to buy or sell up to 5 additional days.
- Employee support: instant access to emotional and mental health support, maternity/paternity leave, nursery tax benefit, paid volunteering day.
- Additional leave for travel or study, one-month fully paid sabbatical after 4 years, cycle-to-work and electric car schemes.
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We think you need these skills to ace Account Manager in Doncaster
Consultative Sales Skills
Customer Relationship Management
Understanding Customer Needs
Product Knowledge
KPI Achievement
Excellent Communication Skills
Engaging Telephone Manner
