At a Glance
- Tasks: Assist with finance tasks, raise purchase orders, and manage records.
- Company: Join the supportive team at Midlothian Council.
- Benefits: Competitive salary, permanent contract, and a Monday to Friday working pattern.
- Other info: Guaranteed interview for eligible candidates; great opportunity for career growth.
- Why this job: Gain valuable experience in a dynamic office environment while making a difference.
- Qualifications: Minimum of three standard grades including Maths and English; office experience preferred.
The predicted salary is between 22000 - 24000 £ per year.
We are looking for a motivated individual to join our Business Services Operational Support and Finance Team.
Responsibilities:
- Raising purchase orders.
- Raising and payment of invoices and processing payment cycles.
- Administration and record keeping of Free School Meals & Education Maintenance Allowance.
- Maintaining information in software systems, databases, and generating letters and other documents.
Qualifications:
- Evidence of competency in literacy and numeracy skills such as a minimum of three standard grades level 3 passes or above to include Mathematics and English or equivalent.
- Some practical experience or demonstration of competency in the use of word processing and standard PC software packages.
- Demonstrable competency in keyboard and clerical skills.
- Experience in a similar office environment, with a working knowledge of modern office.
Contract Status: Permanent
Working Pattern: Mon – Fri
Salary: GBP 22000 - 24000 per year
Please note that it is Midlothian Council's policy that successful applicants will be appointed to the first point on the salary scale. Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email. If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.
StudySmarter Expert Advice🤫
We think this is how you could land Support Assistant in Dalkeith
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grand Arcade. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grand Arcade before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Assistant in Dalkeith
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grand Arcade:Your cover letter is your chance to shine! Tell us why you want to work at Grand Arcade specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grand Arcade!
How to prepare for a job interview at Grand Arcade
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
