Attendant in Clapham

We are looking for an Attendant to join the Department of Facilities at the House of Lords. This is a position where you will provide daily and direct support to Members, Members' Staff and staff of the House of Lords. You will support in the booking and set up of rooms within the Parliamentary Estate, sort and deliver mail, respond to queries from customers and welcome guests at reception. This is a position based on site at Parliament, where you will be expected to attend in person. Part of the role involves working a rotating shift pattern, with the rest of your team, that would cover the late sitting of The House of Lords.

This is an exciting opportunity for someone that enjoys working in a varied, customer-facing environment and enjoys resolving customer queries both independently and as part of a team. You’ll be accountable for:

• Providing an efficient service in the Reception areas
• Greeting visitors and customers in a courteous and timely manner
• Acting as a Fire Evacuation Marshal and a First Aider (training is provided)
• Liaising with the Parliamentary Helpdesk to ensure jobs and requests are logged and actioned
• Delivery of mail items, packages, telephone messages and maintaining post system
• Allocating and coordinating room bookings, as well as setting up rooms prior to use

What we’re looking for:

• Communication Skills – Clear and accurate oral, written and online communication skills and ability to adapt style of written and oral communication to meet the needs of the audience.
• Organisational Skills – Strong organisational and time-management skills, and the ability to manage several important or urgent tasks at once, knowing when to ask for assistance.
• Teamwork and collaboration – Experience of working effectively with others as part of a team, demonstrating reliability, a flexible approach to work, and adapting to a range of situations, individuals and groups; ability to build relationships both within and outside of the House of Lords at all levels.
• Professionalism, Tact and Discretion – Strong interpersonal skills, including the ability to build successful relationships with internal and external stakeholders, to represent Property and Office Services appropriately to a wide range of people and organisations in various situations, and to handle difficult or sensitive situations with tact and discretion.

It would be even better if you had or if you’re willing to learn:

• Knowledge and experience of using MS Word, Outlook, and Excel on Windows and MS Office.

What you’ll get in return:

• 30 days annual leave (increasing to 35 after one years' service)
• Generous pension scheme
• Parliamentary health and wellbeing programme
• The opportunity to witness history in the making!

The work we do is vital to House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to:

• Make laws
• Check and challenge the actions of the government through questions and debates
• Investigate public policy and provide a forum of independent expertise

The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates with diverse characteristics, including different ages, caring responsibilities, disability, sex, gender reassignment/trans, marriage and civil partnership, pregnancy and maternity, race/ethnicity, religion or belief, sexual orientation and socio-economic status. We welcome discussions about flexible working arrangements and reasonable adjustments.

Salary: GBP 24000 - 28000 per year