Claims Quality Assurance Officer

Overview

We are seeking a highly motivated and detail-oriented Quality Assurance Manager to lead our Quality Assurance (QA) function at a long established Food Manufacturing facility in Poole, Dorset.

The successful candidate will ensure that our operations consistently meet the highest standards of quality and compliance.

Reporting directly to the Managing Director, you will play a pivotal role in maintaining our readiness for audits, enhancing production processes, and upholding food hygiene standards.

Responsibilities

• Ensure adherence to food hygiene standards and manage yearly audit planning and reporting.
• Perform weekly internal audits and scheduled checks, promptly reporting concerns to management.
• Conduct traceability and mass balance checks in line with the Quality Management System (QMS).
• Manage supplier risk assessments, including audits, product specifications, and allergen certifications.
• Investigate customer and supplier complaints, coordinating responses with the sales team.
• Oversee weekly laboratory testing as per the approved schedule.
• Conduct new employee inductions and ensure proper training for food handlers.
• Regularly review QA processes to ensure compliance with customer Codes of Practice (COPs).
• Provide coaching and training to team members as required.
• Collaborate with production and purchasing teams to ensure compliance and quality.

Qualifications

• Proven experience in a Quality Assurance or similar role within the food industry.
• Strong knowledge of food hygiene standards, HACCP, and QMS.
• Experience with supplier risk assessments and customer audits.
• Investigate and resolve customer and supplier complaints.

Benefits

• Competitive salary package.
• Opportunities for professional development and growth.
• Contribution to maintaining the highest standards of quality and safety in the food industry.
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