At a Glance
- Tasks: Manage buildings, ensuring safety and excellent customer service for residents.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing organisation in London.
- Benefits: Enjoy flexible working, generous leave, and discounts at major retailers.
- Other info: Be part of a diverse team committed to equal representation and community impact.
- Why this job: Make a real difference in the community by providing affordable homes.
- Qualifications: Customer-focused with good communication skills; property management experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
As a not‑for‑profit housing organisation providing more affordable homes for Londoners, we are looking for Building Managers to join our refreshed operations team.
Responsibilities
- Collaborate closely with housing officers for specific locations to provide excellent customer service and be accountable to residents.
- Ensure buildings are safe, well‑maintained, and service charges are fair and transparent.
- Provide excellent customer service and demonstrate a good knowledge of buildings and service charges.
- Implement strategies to enhance the safety and aesthetic appeal of communal areas.
- Play a key role in resolving disputes or complaints related to communal spaces and estates.
Qualifications
- Proactive and customer‑focused with good spoken and written English and the ability to communicate effectively to multiple audiences.
- Experience in a customer‑service environment.
- Willingness to learn property management if you have no prior experience.
- Solid understanding of buildings, service charges, and communal area management.
- Minimum 3 years of experience.
Benefits
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts at major retailers, gyms, restaurants, entertainment, days out, insurance, and more.
- Interest‑free loans for season tickets, tenancy deposits, and training.
- Cycle‑to‑work scheme.
- Life assurance four times annual salary.
- Salary & Experience
Experience required: 3 years.
About the Employer
Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and is now one of the largest housing associations in London.
We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
We are a Stonewall Diversity Champion and a Disability Confident employer, among other diversity commitments.
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We think you need these skills to ace Build Manager
Customer Service
Communication Skills
Building Management
Service Charge Knowledge
Dispute Resolution
Proactive Approach
Attention to Detail
