At a Glance
- Tasks: Manage patient services and ensure smooth operations at our medical practice.
- Company: Join a well-loved medical centre in Yeovil, Somerset.
- Benefits: Competitive salary, friendly environment, and career development opportunities.
- Other info: Be part of a diverse team committed to equal opportunities.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in reception management and effective communication skills required.
The predicted salary is between 29111 - 33198 £ per year.
As a well-loved and established medical practice, Preston Grove Medical Centre is situated in the busy town of Yeovil on the Somerset/Dorset border. We are now looking for a Patient Services Manager to join us on a permanent, part-time basis, working 30 hours per week.
Shift Pattern:
- Monday: 08:00‑12:30, 13:30‑17:00
- Tuesday: 08:00‑12:30, 13:30‑17:00
- Wednesday: 08:30‑12:30, 13:30‑18:30
- Thursday: 08:30‑13:30
The Benefits:
- Salary of £29,111 per annum for 30 hours, rising to £33,198 per annum after probation
- Friendly work environment
- Play an important role in the smooth running of our practice
- Develop your career in healthcare with an established organisation
This is a fantastic opportunity for an experienced reception or patient services professional with a superb leadership style to join our established medical practice. Offering a rewarding blend of leadership, patient interaction and responsibility, you'll be enabled to make a genuine difference whilst developing your management expertise within our caring healthcare setting. You'll also have the chance to make a positive impact across the practice, helping to improve services and shape a positive experience for both patients and staff.
The Role:
As a Patient Services Manager, you will be responsible for the day‑to‑day management of our reception function, ensuring patient services activities are delivered efficiently and effectively. Working closely with patients, colleagues and healthcare professionals to deal with their queries, you will play a vital role in the smooth running of the practice. You will play a front‑line role in handling enquiries, either face‑to‑face or via telephone, handling all requests for information sensitively and following practice policies and relevant legislation, such as the Data Protection Act 2018 and UK GDPR. You will be involved in all aspects of team management, from overseeing recruitment and training to ensuring high performance and professional development. Contributing to the practice as a member of the Senior Management Team, you will also help resolve operational challenges across the practice.
- Manage staff rotas and leave arrangements
- Conduct appraisals and identify training and development needs
- Organise and chair Patient Services team meetings
- Monitor patient demand and support appointment capacity planning
- Support the development and implementation of team procedures
- Handle first‑line patient complaints and escalate issues where appropriate
About You:
To be considered as a Patient Services Manager, you will need:
- Experience in a similar reception management role, ideally within a healthcare setting
- Experience of line management
- Effective communication skills
- A focus on confidentiality
- A professional, yet caring approach
Other organisations may call this role Reception Manager, Medical Reception Manager, Patient Services Team Leader, Practice Reception Manager, Healthcare Reception Manager, or Front of House Manager.
Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to develop your career as a Patient Services Manager, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Patient Services Manager in Bath employer: Grand Arcade
Preston Grove Medical Centre is a well-loved medical practice located in the vibrant town of Yeovil, offering a friendly work environment where you can make a genuine difference in patient care. As a Patient Services Manager, you'll enjoy a competitive salary, opportunities for professional development, and the chance to lead a dedicated team in a supportive healthcare setting. Join us to enhance your career while contributing to a positive experience for both patients and staff.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at places like Preston Grove Medical Centre. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the practice. Understand their values and how they operate. This way, you can tailor your answers to show how you’d fit right in and contribute to their patient services team.
✨Tip Number 3
Showcase your leadership skills during the interview. Talk about your experience managing teams and how you’ve improved patient services in the past. We want to see how you can make a positive impact at the practice!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Preston Grove Medical Centre.
We think you need these skills to ace Patient Services Manager in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Services Manager role. Highlight your relevant experience in reception management and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our practice. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills:Effective communication is key in this role, so make sure to demonstrate your skills in both your CV and cover letter. Whether it's handling patient queries or managing a team, show us that you can communicate clearly and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Preston Grove Medical Centre!
How to prepare for a job interview at Grand Arcade
✨Know the Practice Inside Out
Before your interview, take some time to research Preston Grove Medical Centre. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Patient Services Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how your approach can contribute to a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in handling patient complaints or managing staff. Think of specific scenarios you've faced in previous roles and how you navigated them. This will showcase your ability to handle the responsibilities of the role.
✨Emphasise Communication and Confidentiality
Effective communication is key in this role. Be ready to discuss how you ensure confidentiality and handle sensitive information. Share examples of how you've maintained professionalism while interacting with patients and colleagues in the past.
