At a Glance
- Tasks: Coordinate helpdesk operations, manage service requests, and ensure timely task allocation.
- Company: Join a dynamic Facilities Management team focused on collaboration and efficiency.
- Benefits: Competitive salary, performance reviews, and opportunities for personal development.
- Other info: Enjoy a supportive team culture with opportunities for growth and learning.
- Why this job: Be the backbone of our operations and make a real difference in service delivery.
- Qualifications: Experience in administration or scheduling within Facilities Management is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organized and proactive Helpdesk Technical Co‑ordinator to join our growing Facilities Management (FM) team. The helpdesk acts as our central nerve centre, handling end‑to‑end workflow processes for all estates, building maintenance, and asset management issues reported by our commercial clients.
As the Technical Co‑ordinator, you will be responsible for logging reactive service requests, assessing urgency, allocating tasks to the correct internal engineering teams or external contractor supply chains, and managing workloads through to completion within agreed Service Level Agreements (SLAs).
Key Responsibilities- Work Order Allocation: Assess incoming client requests, categorize the priority levels based on safety and business impact, and assign tasks to engineers with the correct mechanical, electrical, or structural skillsets.
- CAFM System Administration: Oversee and maintain the Computer‑Aided Facilities Management (CAFM) system, including scheduling Planned Preventative Maintenance (PPM), updating asset registers, and modifying database records.
- Performance Reporting: Run daily and weekly service reports to monitor outstanding tasks, track engineer performance, and proactively chase activities to prevent SLA or KPI breaches.
- Contractor Management: Assist in coordinating external maintenance contracts, monitoring insurance renewals, and ensuring contractor compliance paperwork is updated in the company system.
- Stakeholder Communication: Act as the primary point of contact for engineers, clients, and subcontractors regarding scheduling updates, resource conflicts, or technical system queries.
- Industry Experience: Proven experience working in an administration, coordination, or scheduling role within a Facilities Management (FM) or building services environment.
- Technical Awareness: A strong foundational knowledge of mechanical and electrical (M&E) building services to effectively understand and triage incoming maintenance faults.
- IT Literacy: Proficient in the Microsoft Office Suite (Word, Outlook, and especially advanced Excel for data analysis), alongside experience navigating CAFM, IWMS, or CRM data systems.
- Organization Skills: Exceptional time management and problem‑solving abilities, with the confidence to work under pressure, juggle competing demands, and operate independently without constant oversight.
- Communication: Excellent written and verbal interpersonal skills, comfortable communicating with frontline trade operatives through to company directors and software providers.
- Familiarity working with mobile field devices or PDA engineer‑ticketing systems.
- A basic understanding of statutory compliance regulations relating to commercial plant and building engineering systems.
What We Offer
- Competitive salary and performance reviews.
- Commitment to continuous personal learning and professional development.
- Collaborative, high‑engagement team culture.
If you are an experienced scheduler with Facilities Management & maintenance experience apply online today or contact Astrid Camacho at Branta Recruitment for more information.
Technical Helpdesk Coordinator in Backworth employer: Grand Arcade
Join our dynamic Facilities Management team as a Technical Helpdesk Coordinator, where you'll thrive in a collaborative and high-engagement culture. We offer competitive salaries, continuous professional development opportunities, and a supportive environment that values your contributions and growth. Located in a vibrant area, this role provides a unique chance to make a meaningful impact while working with a diverse range of clients and stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Helpdesk Coordinator in Backworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Technical Helpdesk Coordinator roles. Practice your responses, focusing on your organisational skills and technical awareness to impress the interviewers.
✨Tip Number 3
Show off your IT literacy! Be ready to discuss your experience with CAFM systems and advanced Excel. Highlight any specific projects where you’ve used these skills to manage workloads or improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Technical Helpdesk Coordinator in Backworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administration and coordination, especially within Facilities Management. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Helpdesk Coordinator role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Show Off Your IT Skills:Since IT literacy is key for this role, make sure to mention your proficiency with Microsoft Office, especially Excel, and any experience with CAFM or similar systems. We want to know you can handle the tech side of things!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Grand Arcade
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around mechanical and electrical systems. Being able to discuss specific examples of how you've handled maintenance issues or coordinated tasks in the past will show that you understand the role inside out.
✨Master the CAFM System
Familiarise yourself with Computer-Aided Facilities Management (CAFM) systems. If you have experience with similar software, be ready to talk about it. Highlighting your IT literacy, especially with Excel for data analysis, can really set you apart.
✨Show Off Your Organisation Skills
Prepare to discuss how you manage competing demands and work under pressure. Think of specific situations where your time management and problem-solving skills made a difference. This is key for a role that involves juggling multiple tasks and priorities.
✨Communicate Like a Pro
Since you'll be the main point of contact for various stakeholders, practice articulating your thoughts clearly. Be ready to demonstrate your excellent written and verbal communication skills, perhaps by sharing examples of how you've effectively communicated with different teams or clients in the past.
