At a Glance
- Tasks: Assist in managing operations, ensuring efficient mail collection and delivery.
- Company: Join a leading local SME with over 35 years of experience in mailing solutions.
- Benefits: Enjoy a competitive salary, no weekend work, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and friendly workplace.
- Why this job: Be part of an innovative team making a real impact in the mailing industry.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours: 37.5 hrs per week, Monday to Friday (No Weekends)
Company Overview: Postal Group is a local SME that has provided mailing solutions to businesses and public sector clients within NI for over 35 years. We operate NI's largest mailing house and collect mail from over 1000 private businesses each day in NI. Our fleet of over 20 vans and drivers operate across NI to collect and deliver mail, which is then sorted at our depot in the Titanic Quarter each evening. We also operate a secure mail delivery service and provide bulk mail fulfilment. We employ just over 70 staff and are currently recruiting an Assistant Manager to join our innovative team.
Assistant Manager Role: In conjunction with and at the direction of the Operations Manager, you will assist with the management of appropriate resources to organise an efficient operation that delivers a service that meets and exceeds both customer and Company expectations. The Assistant Manager will deputise for the Operations Manager in his/her absence. The successful candidate will be a key point of contact with our drivers and production staff, providing daily monitoring, support and training. As part of the management team, you will work towards operational excellence, ensuring high levels of customer satisfaction, minimising loss and wastage, and ensuring adherence to health and safety policy and procedures.
Responsibilities:
- Assisting with the efficient and effective route planning and fleet maintenance to ensure collections and deliveries are fulfilled on time and to specification.
- Assisting with scheduling and management of production in our mailing house.
- Carry out daily briefings with drivers, print and production staff ensuring all equipment and materials required are provided and that work requirements are understood.
- Commitment to ensuring customer service levels are maintained.
- Review operations throughout the day and resolve any issues as required to ensure work is completed on time and to specification.
- Liaise with evening manager to action reported issues from previous days' driver debriefs, ensuring problems are resolved promptly and efficiently.
- Daily reporting on operational performance to Operations Manager.
- Liaising with Customer Services Team and other staff as required to ensure that customers' requirements are met and that the company maintains their high level of customer satisfaction.
- Monitor employee performance including absence management, welfare meetings, performance management and appraisals.
- Carry out driver induction training including H.
Salary: GBP 30,000 - 40,000 per year
Assistant Operations Manager employer: Grand Arcade
Postal Group is an exceptional employer, offering a supportive work culture where innovation and teamwork thrive. With a commitment to employee growth, we provide comprehensive training and development opportunities, ensuring our staff are equipped to excel in their roles. Located in the vibrant Titanic Quarter, our team enjoys a balanced work-life schedule with no weekend shifts, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Postal Group. You never know who might give you a heads-up about job openings or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company inside out. Understand their operations, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on how your skills align with the Assistant Operations Manager role and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Operations Manager role. Highlight relevant experience in operations management, customer service, and team leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at Postal Group. Share specific examples of how you've exceeded expectations in previous roles, just like we aim to do for our customers.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you’ve successfully resolved issues or improved processes. We value operational excellence, so let us know how you can contribute to that goal!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Grand Arcade
✨Know the Company Inside Out
Before your interview, take some time to research Postal Group. Understand their services, values, and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Leadership Skills
As an Assistant Operations Manager, you'll be supporting the Operations Manager and leading a team. Be prepared to share examples of how you've successfully managed teams or projects in the past. Highlight your ability to motivate others and resolve conflicts.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like dealing with a delivery issue or managing staff performance. Think of relevant experiences and be ready to explain your thought process and the outcomes.
✨Show Your Commitment to Customer Service
Customer satisfaction is key for Postal Group. Be ready to discuss how you've ensured high levels of customer service in previous roles. Share any strategies you've implemented to improve customer experience and how you measure success.
