Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer support and mentor a dynamic team.
- Company: Join a forward-thinking company focused on client satisfaction and growth.
- Benefits: Competitive salary, personal development opportunities, and a supportive work environment.
- Why this job: Make a real impact by enhancing client relationships and driving team success.
- Qualifications: Experience in customer support and strong leadership skills.
- Other info: Embrace a culture of curiosity, agility, and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
PURPOSE To deliver exceptional value-added service to existing clients to ensure retention and delivery of the retention budget.
ACCOUNTABLE FOR
- Personal development support and guidance for customer support, including team meetings and 121 reviews.
- Operational support and guidance for customer support.
- Retention of clients.
- Recruit, mentor and develop customer support agents and nurture through encouragement and empowerment.
- Support on identifying organic growth for existing clients.
- Plan, monitor, appraise, and review team member’s activity.
- Review and approve client review slides.
- Improve customer service quality results.
- Support on monthly, quarterly, and annual client reviews.
- Review and update forecasted pipeline monthly.
- Submit weekly KPI reporting to Operations Director.
- Meet customer service financial objectives by forecasting requirements.
- Client contract discussions and extensions.
RESPONSIBLE FOR
- Personal development support and guidance for customer support, including team meetings and 121 reviews.
- Operational support and guidance for customer support.
- Support team with client engagement of existing clients.
- Retention of existing clients.
- Support on identifying organic growth for existing clients.
- Review and approve client review slides.
- Support on monthly, quarterly, and annual client reviews.
- Review and update forecasted pipeline monthly.
- Submit weekly KPI reporting to Operations Director.
OTHER
- Any other admin duties as requested.
- Follow company policies and procedures.
- Working with HR/ Managing Director for people support.
KPI’S MEASURED AGAINST
- Absence levels.
- Lateness.
- Revenue and Gross Profit budget.
- Client satisfaction results (CSAT).
- Client SLA’s.
ATTRIBUTES
- Be curious – in our relentless quest for better solutions.
- Be agile – as we look to deliver value added solutions to rapid change.
- Be collaborative – in the way we work towards solutions for everyone in the process.
- Be resilient – as we drive to move forward with innovative solutions and processes.
- Be respectful – of our clients, colleagues, partners, ideas, industry and our planet.
- Be solution focused – in everything we do, and ensure all activity is directed to achieving agreed goals.
Senior Customer Support employer: Granby
Contact Detail:
Granby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work in customer support at the company.
✨Tip Number 2
Prepare for the interview by understanding the company's values and how they align with your own. Be ready to share examples of how you've demonstrated curiosity, agility, and collaboration in your previous roles.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific instances where you’ve improved customer service quality or retained clients, and be ready to discuss the impact of your actions.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them why you’re the perfect fit for the Senior Customer Support role.
We think you need these skills to ace Senior Customer Support
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer support shine through! We want to see how much you care about delivering exceptional service and retaining clients. Share specific examples of how you've made a difference in previous roles.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience in mentoring and developing teams, as well as any operational support you've provided. This shows us that you understand what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Granby
✨Know Your Stuff
Make sure you understand the role of a Senior Customer Support professional. Familiarise yourself with key responsibilities like client retention, team development, and KPI reporting. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to mentor and develop team members, as well as how you've successfully retained clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the company's approach to client engagement and how they measure success. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
✨Emphasise Your Soft Skills
Attributes like curiosity, agility, and collaboration are crucial for this role. Be ready to discuss how you've demonstrated these qualities in previous positions. Highlighting your resilience and solution-focused mindset will resonate well with the interviewers.
