Shop Support Manager in London

Granado, the iconic Brazilian brand, is looking for a Store Manager for a temporary maternity leave coverage to run our iconic Store located at Floral Street in London. This is a temporary maternity leave coverage position, fixed-term contract, with an assignment length of 8 months, with the possibility of extension, starting on March 25th.

Granado is looking for a dynamic, self-starter and inspirational Store Manager to lead, coach and develop our team of Sales Associates to collectively achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment.

The Store Manager will have total accountability for store sales and delivering operational excellence and brand standards through daily management and oversight of store staff, inventory, merchandise, and store execution as per corporate standard and guidelines. The store manager will be responsible for creating and executing an agile business plan to acquire and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

• Achieve total sales and product category goals for the store as defined by management.
• Analyze sales and inventory data reports to determine store needs and define strategies to meet store targets.
• Set individual sales targets for the store team, ensuring that their goals reflect the store's business goals.
• Recruit, train and develop associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
• Demonstrate leadership by playing an active role on the selling floor, mentoring the sales team.
• Control costs within budget to ensure better profitability of the store.

• Support and train sales staff on Granado’s brand and products to provide a high level of customer experience.
• Ensure that team members maintain a constant relationship with customers using CRM.
• Manage customer database and use the information to personalize customer service and increase sales.
• Ensure the maintenance, presentation and organization of facilities and furniture.
• Ensure that financial control procedures are properly followed, including bank deposits, cash, and small change.
• Control store expenses and stay on budget, striving to reduce costs.
• Make efficient schedules of the team members and ensure the integrity of payroll information.
• Control stock movements and inventories.
• Ensure that team members are trained in all operational areas of the store.
• Understand and correctly perform all management control functions.
• Support, promote and take responsibility for loss prevention in all areas of risk management.
• Establish and maintain good communication with head office and team members.
• Knowledge of Microsoft Office 365 Suite and willingness to learn other systems used.
• Support, implement and monitor all team training programs.
• Continuously evaluate individual performance and provide follow-ups to ensure results.
• Consistently seek talent and network to create a pool of qualified candidates.
• Ensure team members dress appropriately and according to branding guidelines.

• Proven retail management experience at a cosmetic and/or perfumery store.
• Excellent verbal and written communication skills to support and lead the team.
• Fluent in English. Portuguese or other language would be a plus.
• The ability to provide inspirational, authentic, and personalized customer service.
• Previous business planning experience including setting sales and customer service targets, sales analysis, and staff scheduling.
• Previous retail operations experience including inventory and facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience of creating and executing in-store events.
• Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software, proficient in Microsoft Office.

• Attractive Benefits Package.
• Flexible Time Off Policy.
• Employee discount.
• Competitive Base Salary + Sales commission structure.
• Transportation allowance.

Diversity, Inclusion & Belonging: Granado is an Equal Opportunity Employer and does not discriminate based on race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information, or any other classification protected by Federal, State or Local law.