At a Glance
- Tasks: Lead and inspire sales teams while driving growth and customer engagement.
- Company: Join Granado, a historic Brazilian brand expanding in the UK.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with a focus on team development.
- Why this job: Be part of a luxury brand's journey and make a real impact in retail.
- Qualifications: Strong leadership skills and a passion for sales and customer experience.
The predicted salary is between 30000 - 40000 € per year.
Granado, the iconic Brazilian brand, is looking for a Retail Commercial Supervisor for its stores in the UK!
About Granado:
Founded in 1870 by the Portuguese José Coxito Granado, the Granado story began by selling natural remedies created from plants, herbs, and flowers native to his home, in Rio de Janeiro’s mountainous region. The brand’s first store was established in the heart of downtown Rio de Janeiro, where the historic shop still stands today. The quality and effectiveness of the products soon made Granado one of the official Pharmaceutical suppliers to the Royal Court. For that reason, the brand was given the title of ‘Official Pharmacy of the Imperial Family of Brazil’ by the Emperor D. Pedro II, in 1880. Emblematic in its country of origin, Granado has been passed down through the generations and is part of the Brazilian heritage. In 2013 the brand started its global expansion by opening its first concept store outside of Brazil, at prestigious department store Le Bon Marché in Paris. Thereafter, Granado has opened stores throughout many European countries including France, Spain, Portugal, Italy, England, Greece, and Austria. With more than 90 stores globally, the brand distributes over 15 million products per month due to its increasing and strong presence at the best pharmacies, perfumeries, and department stores throughout Brazil, Europe and in the US.
About the Position:
We are looking for a highly commercial and strategic Retail/Sales Supervisor to play a key role in accelerating Granado’s growth and brand visibility across the UK market. This position goes beyond traditional retail management — we are seeking a dynamic leader capable of driving sales performance, developing high-performing teams, creating impactful commercial initiatives, and delivering exceptional customer experiences aligned with the brand’s luxury positioning. The ideal candidate will combine strong people leadership with a hands-on commercial mindset, being responsible for business development opportunities, promotional activations, product and sales training, and building meaningful customer and market engagement to strengthen Granado’s presence in London and across the UK.
Responsibilities & Tasks:
- Lead, motivate and develop sales teams, ensuring high levels of engagement and performance
- Monitor and analyse KPIs (sales, conversion, average transaction value, UPT), implementing action plans for continuous improvement
- Ensure excellence in customer experience, aligned with the brand’s premium positioning
- Deliver training sessions on product knowledge, sales techniques and brand storytelling
- Implement and follow up on commercial strategies and promotional activities
- Oversee visual merchandising and ensure store standards are consistently maintained
- Support store operations (stock management, replenishment and in-store processes)
- Act as a key link between stores and HQ, providing insights on performance and market trends
- Build strong relationships with key clients and drive customer loyalty
- Support new store openings and contribute to the brand’s expansion strategy
Commercial & Sales Skills:
- Sales performance management
- KPI analysis (conversion, ATV, UPT, CRM, sell-out)
- Business development
- Clienteling & customer retention
- Promotional and activation planning
- Luxury/premium sales techniques
- Strategic thinking with strong sales orientation
Leadership & People Management:
- Team leadership and motivation
- Coaching & staff development
- Training delivery
- Performance management
- Conflict resolution
- Recruitment & onboarding
- Building high-performing teams
Diversity, Inclusion & Belonging:
Granado is an Equal Opportunity Employer and does not discriminate based on race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information, or any other classification protected by Federal, State or Local law.
Want to join us? Thank you for reading the whole job description! If you liked what you read, kindly send us your resume. We really appreciate your effort in applying for this position.
Retail/Sales Supervisor in London employer: Granado Pharmácias | Perfumaria Phebo
Granado is an exceptional employer that offers a vibrant work culture rooted in its rich heritage and commitment to excellence. As a Retail/Sales Supervisor, you will thrive in an environment that values leadership, innovation, and personal growth, with opportunities for professional development and the chance to make a significant impact on the brand's expansion in the UK. Join us in delivering outstanding customer experiences while being part of a globally recognised brand that champions diversity and inclusion.
Contact Detail:
Granado Pharmácias | Perfumaria Phebo Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail/Sales Supervisor in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that Retail/Sales Supervisor role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in sales performance management and team leadership. Make sure they know you can drive results and create exceptional customer experiences.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to Granado directly through our website and express your interest in joining the team. A little initiative can go a long way in making a great impression.
✨Tip Number 4
Prepare for interviews by researching Granado’s brand story and values. Understand what makes us unique and be ready to discuss how you can contribute to our growth and luxury positioning in the UK market.
We think you need these skills to ace Retail/Sales Supervisor in London
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! We want to see how much you love the industry and what makes you excited about working with a brand like Granado.
Highlight Your Leadership Skills:As a Retail/Sales Supervisor, strong leadership is key. Make sure to include examples of how you've motivated teams and driven performance in your previous roles. We’re looking for dynamic leaders who can inspire others!
Be Specific About Your Achievements:Quantify your successes! Use numbers to showcase your impact on sales, customer satisfaction, or team performance. This helps us see the tangible results of your efforts and how you can contribute to Granado's growth.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Granado!
How to prepare for a job interview at Granado Pharmácias | Perfumaria Phebo
✨Know Your Brand
Before the interview, dive deep into Granado's history and values. Understand their product range and what makes them unique in the luxury market. This knowledge will help you connect your experience with their brand ethos during the conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you motivated staff, improved performance, or resolved conflicts. Granado is looking for a dynamic leader, so make sure to demonstrate your ability to inspire and develop others.
✨Be Data-Driven
Familiarise yourself with key performance indicators relevant to retail, such as sales conversion rates and average transaction value. Be ready to discuss how you've used data to drive sales performance and implement action plans for improvement in previous roles.
✨Customer Experience Focus
Think about how you've enhanced customer experiences in your past positions. Prepare to share strategies you've implemented that align with a premium brand's positioning. Granado values exceptional customer service, so showcasing your commitment to this will set you apart.
