At a Glance
- Tasks: Lead and inspire sales teams while driving Granado's growth in the UK market.
- Company: Join Granado, a historic Brazilian brand with a rich heritage and global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal development.
- Other info: Granado values diversity and is an Equal Opportunity Employer.
- Why this job: Be part of a luxury brand and make a real impact on customer experiences.
- Qualifications: Strong leadership skills and a passion for retail and customer engagement.
The predicted salary is between 30000 - 40000 € per year.
Granado, the iconic Brazilian brand is looking for a Retail Commercial Supervisor for its stores in the UK!
About Granado: Founded in 1870 by the Portuguese José Coxito Granado, the Granado story began by selling natural remedies created from plants, herbs, and flowers native to his home, in Rio de Janeiro’s mountainous region. The brand’s first store was established in the heart of downtown Rio de Janeiro, where the historic shop still stands today. The quality and effectiveness of the products soon made Granado one of the official Pharmaceutical suppliers to the Royal Court. For that reason, the brand was given the title of ‘Official Pharmacy of the Imperial Family of Brazil’ by the Emperor D. Pedro II, in 1880. Emblematic in its country of origin, Granado has been passed down through the generations and is part of the Brazilian heritage. In 2013 the brand started its global expansion by opening its first concept store outside of Brazil, at prestigious department store Le Bon Marché in Paris. Thereafter, Granado has opened stores throughout many European countries including France, Spain, Portugal, Italy, England, Greece, and Austria. With more than 90 stores globally, the brand distributes over 15 million products per month due to its increasing and strong presence at the best pharmacies, perfumeries, and department stores throughout Brazil, Europe and in the US.
About the Position: We are looking for a highly commercial and strategic Retail/Sales Supervisor to play a key role in accelerating Granado’s growth and brand visibility across the UK market. This position goes beyond traditional retail management — we are seeking a dynamic leader capable of driving sales performance, developing high-performing teams, creating impactful commercial initiatives, and delivering exceptional customer experiences aligned with the brand’s luxury positioning. The ideal candidate will combine strong people leadership with a hands-on commercial mindset, being responsible for business development opportunities, promotional activations, product and sales training, and building meaningful customer and market engagement to strengthen Granado’s presence in London and across the UK.
Responsibilities & Tasks:
- Lead, motivate and develop sales teams, ensuring high levels of engagement and performance
- Monitor and analyse KPIs (sales, conversion, average transaction value, UPT), implementing action plans for continuous improvement
- Ensure excellence in customer experience, aligned with the brand’s premium positioning
- Deliver training sessions on product knowledge, sales techniques and brand storytelling
- Implement and follow up on commercial strategies and promotional activities
- Oversee visual merchandising and ensure store standards are consistently maintained
- Support store operations (stock management, replenishment and in-store processes)
- Act as a key link between stores and HQ, providing insights on performance and market trends
- Build strong relationships with key clients and drive customer loyalty
- Support new store openings and contribute to the brand’s expansion strategy
Commercial & Sales Skills:
- Sales performance management
- KPI analysis (conversion, ATV, UPT, CRM, sell-out)
- Business development
- Clienteling & customer retention
- Promotional and activation planning
- Luxury/premium sales techniques
- Strategic thinking with strong sales orientation
Leadership & People Management:
- Team leadership and motivation
- Coaching & staff development
- Training delivery
- Performance management
- Conflict resolution
- Recruitment & onboarding
- Building high-performing teams
Diversity, Inclusion & Belonging: Granado is an Equal Opportunity Employer and does not discriminate based on race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information, or any other classification protected by Federal, State or Local law.
Want to join us? Thank you for reading the whole job description! If you liked what you read, kindly send us your resume. We really appreciate your effort in applying for this position.
Retail Sales Manager needed! in London employer: Granado Pharmácias | Perfumaria Phebo
Granado is an exceptional employer that offers a vibrant work culture rooted in its rich heritage and commitment to excellence. As a Retail Sales Manager, you will thrive in an environment that prioritises employee growth through comprehensive training and development opportunities, while also enjoying the unique advantage of being part of a globally recognised brand with a strong presence in the luxury market. Join us in London and be a key player in driving our expansion and delivering outstanding customer experiences.
Contact Detail:
Granado Pharmácias | Perfumaria Phebo Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Manager needed! in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that Retail Sales Manager gig!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in sales performance management and team leadership. Share specific examples of how you've driven results in previous roles.
✨Tip Number 3
Research the brand! Before any interview, dive deep into Granado's history and values. Understanding their luxury positioning and commitment to customer experience will help you stand out as a candidate who truly gets the brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining the Granado family. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Retail Sales Manager needed! in London
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your enthusiasm for retail shine through! We want to see how much you love the industry and what makes you tick. Share any experiences that highlight your passion for sales and customer service.
Tailor Your CV to Granado:Make sure your CV speaks directly to the role at Granado. Highlight your relevant experience in retail management and any achievements that align with the responsibilities mentioned in the job description. We love seeing how you can bring value to our team!
Be Specific About Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it's driving sales performance or leading a team, we want to know how your skills have made a difference. Specifics help us picture you in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining the Granado family!
How to prepare for a job interview at Granado Pharmácias | Perfumaria Phebo
✨Know Your Brand Inside Out
Before the interview, dive deep into Granado's history and values. Understand their product range and what makes them unique in the luxury market. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you motivated your team to achieve sales targets or improved customer experiences. This will demonstrate that you have the hands-on commercial mindset they’re looking for.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail, such as conversion rates and average transaction value. Be prepared to discuss how you've used data to drive sales performance and implement action plans for improvement in previous roles.
✨Engage with Customer Experience Strategies
Think about how you can enhance customer loyalty and engagement. Prepare to share your ideas on creating impactful commercial initiatives and training sessions that align with Granado’s premium positioning. This will show that you’re not just a manager, but a strategic thinker.
