At a Glance
- Tasks: Lead and inspire sales teams while driving Granado's growth in the UK market.
- Company: Join Granado, a historic Brazilian brand with a rich heritage and global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal development.
- Other info: Granado values diversity and is committed to creating an inclusive workplace.
- Why this job: Be part of a luxury brand's expansion and make a real impact on customer experiences.
- Qualifications: Strong leadership skills and a passion for retail and customer engagement.
The predicted salary is between 50000 - 70000 € per year.
Granado, the iconic Brazilian brand, is looking for a Retail Commercial Supervisor for its stores in the UK!
About Granado: Founded in 1870 by the Portuguese José Coxito Granado, the Granado story began by selling natural remedies created from plants, herbs, and flowers native to his home, in Rio de Janeiro’s mountainous region. The brand’s first store was established in the heart of downtown Rio de Janeiro, where the historic shop still stands today. The quality and effectiveness of the products soon made Granado one of the official Pharmaceutical suppliers to the Royal Court. For that reason, the brand was given the title of ‘Official Pharmacy of the Imperial Family of Brazil’ by the Emperor D. Pedro II, in 1880. Emblematic in its country of origin, Granado has been passed down through the generations and is part of the Brazilian heritage. In 2013 the brand started its global expansion by opening its first concept store outside of Brazil, at prestigious department store Le Bon Marché in Paris. Thereafter, Granado has opened stores throughout many European countries including France, Spain, Portugal, Italy, England, Greece, and Austria. With more than 90 stores globally, the brand distributes over 15 million products per month due to its increasing and strong presence at the best pharmacies, perfumeries, and department stores throughout Brazil, Europe and in the US.
About the Position: We are looking for a highly commercial and strategic Retail/Sales Supervisor to play a key role in accelerating Granado’s growth and brand visibility across the UK market. This position goes beyond traditional retail management — we are seeking a dynamic leader capable of driving sales performance, developing high-performing teams, creating impactful commercial initiatives, and delivering exceptional customer experiences aligned with the brand’s luxury positioning. The ideal candidate will combine strong people leadership with a hands-on commercial mindset, being responsible for business development opportunities, promotional activations, product and sales training, and building meaningful customer and market engagement to strengthen Granado’s presence in London and across the UK.
Responsibilities & Tasks:
- Lead, motivate and develop sales teams, ensuring high levels of engagement and performance
- Monitor and analyse KPIs (sales, conversion, average transaction value, UPT), implementing action plans for continuous improvement
- Ensure excellence in customer experience, aligned with the brand’s premium positioning
- Deliver training sessions on product knowledge, sales techniques and brand storytelling
- Implement and follow up on commercial strategies and promotional activities
- Oversee visual merchandising and ensure store standards are consistently maintained
- Support store operations (stock management, replenishment and in-store processes)
- Act as a key link between stores and HQ, providing insights on performance and market trends
- Build strong relationships with key clients and drive customer loyalty
- Support new store openings and contribute to the brand’s expansion strategy
Commercial & Sales Skills:
- Sales performance management
- KPI analysis (conversion, ATV, UPT, CRM, sell-out)
- Business development
- Clienteling & customer retention
- Promotional and activation planning
- Luxury/premium sales techniques
- Strategic thinking with strong sales orientation
Leadership & People Management:
- Team leadership and motivation
- Coaching & staff development
- Training delivery
- Performance management
- Conflict resolution
- Recruitment & onboarding
- Building high-performing teams
Diversity, Inclusion & Belonging: Granado is an Equal Opportunity Employer and does not discriminate based on race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information, or any other classification protected by Federal, State or Local law.
Want to join us? Thank you for reading the whole job description! If you liked what you read, kindly send us your resume. We really appreciate your effort in applying for this position.
Director of Retail Analysis in London employer: Granado Pharmácias | Perfumaria Phebo
Granado is an exceptional employer that offers a vibrant work culture steeped in rich heritage and innovation, making it an ideal place for those passionate about retail and luxury brands. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to the brand's expansion in the UK market. With a commitment to diversity and inclusion, Granado ensures a supportive environment where every team member can thrive and make a meaningful impact.
Contact Detail:
Granado Pharmácias | Perfumaria Phebo Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Retail Analysis in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Granado's values and how they align with your own. This will help you stand out as a candidate who truly gets what the brand is all about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've motivated teams and driven sales performance in previous roles. Granado is looking for someone who can lead with impact!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Granado family.
We think you need these skills to ace Director of Retail Analysis in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Retail Commercial Supervisor role. Highlight your leadership experience and any relevant sales achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about Granado and how your background makes you the perfect fit for this position. Be genuine and let your personality come through.
Showcase Your Commercial Mindset:In your application, emphasise your strategic thinking and commercial skills. We want to see how you've driven sales performance in the past and how you plan to do it at Granado!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Granado Pharmácias | Perfumaria Phebo
✨Know Your Brand Inside Out
Before the interview, dive deep into Granado's history and values. Understand their product range and what sets them apart in the luxury market. This knowledge will not only impress your interviewers but also help you align your answers with the brand's ethos.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you motivated staff, improved performance, or resolved conflicts. Granado is looking for a dynamic leader, so make sure to demonstrate your ability to inspire and develop high-performing teams.
✨Be Ready to Discuss KPIs
Since the role involves monitoring and analysing KPIs, come prepared to discuss your experience with sales metrics. Be ready to share how you've used data to drive sales performance and implement action plans for improvement. This shows you're not just a people person but also commercially savvy.
✨Engage with Customer Experience Strategies
Think about how you can enhance customer experiences in a retail setting. Prepare to discuss innovative ideas for clienteling and customer retention that align with Granado's premium positioning. Showing that you understand the importance of exceptional service will set you apart.
