At a Glance
- Tasks: Support colleagues and tenants by providing assistance and advice on financial difficulties.
- Company: Grampian Housing Association, dedicated to improving lives in local communities.
- Benefits: Generous leave, private health insurance, pension, and flexible working options.
- Other info: Hybrid working environment with opportunities for personal and professional growth.
- Why this job: Join a values-driven team making a real difference in people's lives.
- Qualifications: Customer service experience, strong communication skills, and attention to detail.
The predicted salary is between 34619 - 35340 € per year.
At Grampian, we strive to place people at the centre of everything we do; improving work and the workplace for everyone. An exciting opportunity exists for someone with a passion, flair and innovation within our Support Services Team, as our new Support Services Administrator. We are looking for a friendly, values-driven, knowledgeable and enthusiastic individual to join the team, to support our colleagues and help us deliver assistance and support to tenants experiencing financial difficulties, by being the first point of contact for enquiries and offering initial advice.
The successful candidate should be educated to Standard Grade level, have a minimum of 1 years’ experience working in a customer service environment with strong communication and organisational skills. Previous experience of working within the social housing or the third sector would be advantageous to this role. Attention to detail and strong IT skills is a must. You will have a track record of working under pressure to meet various deadlines while providing excellent customer service.
If this sounds like you and you possess the enthusiasm and drive to be part of a successful team then we are very keen to hear from you. The contribution, energy and commitment from every employee and team at Grampian helps us deliver The Grampian Deal, our pledge to deliver a positive experience for all our stakeholders. Grampian is already a great place to work, we hope you can help us to make it even better!
Location: Grampian Housing Association, Aberdeen Office.
Salary: £34,619 - £35,340. Appointment will be at the lower point, with progression to the upper point subject to satisfactory completion of 12 months’ service and effective from the next annual pay review date (1st April).
Contract Type: Full time (35 hours per week), 24-months Fixed Term.
Benefits: Our benefits package is extensive, and we believe in rewarding colleagues for their positive contribution to our business. Our benefits package includes:
- Generous annual leave entitlement (including an additional wellbeing day)
- Private medical insurance and company pension
- Investment in learning and development
- Employee assistance programme (EAP)
- Housing Perks discount scheme
- Paid time off to Volunteer
- Flexi time & Hybrid working (role dependant)
This is a Hybrid flexible working post. We care about how you work rather than where you work. We recognise that people are at the heart of our business and that success is dependent on committed colleagues. We ensure we support and encourage a culture of opportunity and learning.
For further information and to apply please Apply via the apply now option below. Please note CV’s cannot be accepted. There is a 6-month probationary period for all posts within the Group. Applicants must have the Right to Work and Right to Reside permanently in the UK without visa. Closing date for receipt of completed applications is on:
The Grampian Group acknowledges the importance of equality and diversity, and our responsibility to play a prominent and participative role in encouraging and supporting difference. We are committed to working to ensure an inclusive environment enabling everyone to reach their full potential and removing discrimination. We promote and celebrate difference, our stakeholders and their needs are diverse, and that diversity is reflected in the communities Grampian serves. Therefore, we welcome applications from all sectors of the community.
The Organisation Grampian Housing Association’s mission is to provide affordable housing and services for the local communities it serves throughout Aberdeen, Aberdeenshire and Moray and is committed to providing the very highest standards of customer service.
Benefits: Contributory occupational pension scheme, Free private health insurance, Continuous Professional Development.
Support Services Administrator in Aberdeen employer: Grampian Housing Association
Grampian Housing Association is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where every team member's contribution is valued. With a comprehensive benefits package including generous annual leave, private medical insurance, and opportunities for continuous professional development, we foster an environment that encourages growth and flexibility, making it an ideal place for those passionate about making a positive impact in the community. Join us in Aberdeen, where your skills will help us deliver outstanding support to tenants in need, while enjoying a fulfilling career in a diverse and inclusive workplace.
Contact Detail:
Grampian Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Administrator in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector or customer service roles. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for that interview! Research Grampian Housing Association and understand their values and mission. Be ready to share how your experience aligns with their goals, especially in supporting tenants facing financial difficulties.
✨Tip Number 3
Show off your skills! During interviews, highlight your strong communication and organisational skills. Share specific examples of how you've excelled in customer service roles, especially under pressure, to demonstrate you're the perfect fit for the Support Services Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Grampian team and contributing to their mission of providing excellent service.
We think you need these skills to ace Support Services Administrator in Aberdeen
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm shine through in your application! We want to see that you’re genuinely excited about the role and how you can contribute to our Support Services Team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service roles you've had and how they relate to supporting tenants in financial difficulties.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate attention to detail, so make sure your application is well-organised and free from errors. This shows us you can communicate effectively!
Apply Through Our Website:Don’t forget to apply via our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Grampian Housing Association
✨Know Your Stuff
Before the interview, make sure you understand Grampian's mission and values. Familiarise yourself with their work in social housing and how they support tenants. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Think about times when you went above and beyond for a customer or resolved a difficult situation. This is crucial for a Support Services Administrator role.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, especially under pressure. Practice responses to scenarios related to financial difficulties or tenant support, demonstrating your problem-solving skills and empathy.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role and the organisation. Ask about team dynamics, opportunities for professional development, or how they measure success in the Support Services Team.
