Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. Role Overview Our client operates in the telecommunications sector, focusing on unified communications solutions and services. We are seeking a skilled Unified Communications Engineer to lead and implement Cisco Telephony and Videoconferencing projects. The ideal candidate will have extensive experience in the Cisco environment, particularly with telephony and video conferencing systems. Responsibilities include managing major incidents, ensuring effective problem management, and updating technical documentation. You will also be responsible for skill transfer to technicians and responding to customer requests in collaboration with the team leader. CONTRACT: short-term contract (up to 1 year) LOCATIONS: On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom PROCESS: intro call + 2-step client interview process Responsibilities Lead and implement Cisco Telephony and Videoconferencing projects. Assist operational teams with complex incident resolution. Manage major incidents including qualification and resolution. Conduct problem management and root cause analysis. Transfer skills to technicians and engineers. Respond to customer requests in coordination with the team leader. Update technical documentation (HLD
Cisco Telephony Specialist (Onsite) employer: Gramian Consulting Group
Gramian Consulting Group is an exceptional employer that values expertise and fosters a collaborative work culture, making it an ideal place for a Senior CRE Analyst. With a focus on professional growth, employees benefit from ongoing training and the opportunity to engage in diverse projects across the UK, enhancing their skills in commercial real estate. The company's commitment to flexibility and regional travel ensures a dynamic work environment that encourages both personal and professional development.
