At a Glance
- Tasks: Lead client service teams and ensure exceptional delivery for iconic brands.
- Company: Join an award-winning B Corp™ creative studio with a collaborative culture.
- Benefits: Competitive salary, professional development, and a chance to work with global brands.
- Other info: Dynamic environment with opportunities for mentorship and career growth.
- Why this job: Make a real impact by driving client relationships and innovative projects.
- Qualifications: Proven experience in client services and strong leadership skills required.
The predicted salary is between 58500 - 71500 £ per year.
Company Description
Gramafilm | B Corp™ is an award-winning creative production studio specializing in film, events, and design for global audiences.
Since 2008, the team has partnered with many of the world’s most iconic brands to deliver storytelling that drives measurable commercial impact.
Clients include Red Bull, Google, Mc Laren, Amazon, You Tube, Casio, Android, Deep Mind, and others across diverse sectors.
As a certified B Corp™, Gramafilm is committed to responsible business practices and creative excellence.
The studio offers a collaborative environment where craft, innovation, and client relationships are central to its work.
Role Description
The Director of Client Services is a full-time, on-site role based in London, responsible for overseeing strategic relationships with key clients and ensuring exceptional service delivery.
This role leads client service teams, sets standards for customer satisfaction, and acts as a senior point of contact for complex projects and accounts.
Day-to-day responsibilities include developing account growth plans, managing client communications, resolving issues, and aligning project outcomes with client objectives and Gramafilm’s commercial goals.
The Director collaborates closely with production, creative, and operations teams to coordinate project timelines, budgets, and resources, while maintaining high-quality work and consistent brand experience.
This position also involves mentoring team members, refining client service processes, and contributing to studio-wide strategy and business development.
Qualifications
- Strong Client Services and Customer Service skills, with proven experience managing strategic accounts and high-profile clients.
- Demonstrated Analytical Skills and a focus on Customer Satisfaction, including the ability to interpret data and feedback to improve service delivery.
- Team Management experience, with a track record of leading, coaching, and developing multidisciplinary client service teams.
- Experience in creative, production, or agency environments, preferably working with global brands and complex projects.
- Excellent communication, negotiation, and stakeholder management skills, with the ability to present confidently to senior decision-makers.
- Strong organizational and project management abilities, including comfort with deadlines, budgets, and changing priorities.
- Commitment to inclusive, ethical, and sustainable ways of working, aligned with B Corp™ values.
- Relevant degree or equivalent professional experience in client services, business, marketing, or a related field.
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Director of Client Services (Maternity Cover) employer: Gramafilm | B Corp™
Gramafilm | B Corp™ is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a commitment to responsible business practices, employees benefit from opportunities for professional growth while working on high-profile projects with iconic global brands. The studio's focus on mentorship and team development ensures that every team member can thrive in their role, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Client Services (Maternity Cover)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gramafilm | B Corp™. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gramafilm | B Corp™ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Director of Client Services (Maternity Cover)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gramafilm | B Corp™:Your cover letter is your chance to shine! Tell us why you want to work at Gramafilm | B Corp™ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gramafilm | B Corp™!
How to prepare for a job interview at Gramafilm | B Corp™
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
