At a Glance
- Tasks: Engage with customers, create technical content, and advocate for innovative software solutions.
- Company: Join Graitec, a global leader in BIM solutions with a vibrant culture.
- Benefits: Enjoy competitive salary, health perks, remote work options, and growth opportunities.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the AEC industry while working with cutting-edge technology.
- Qualifications: Experience in AEC workflows and strong knowledge of Autodesk products required.
The predicted salary is between 63000 - 77000 £ per year.
About Graitec Group
Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better.
With over 30 years of innovation and an entrepreneurial spirit, we’ve tripled our revenue in just five years.
About Graitec Group
Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better.
With over 30 years of innovation and an entrepreneurial spirit, we’ve tripled our revenue in just five years.
Our North Star is clear — accelerate the digital transformation of the AECO industry and model the future.
We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers.
Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide.
As a global Autodesk Platinum Partner, we combine world-class partnerships with our own cutting‑edge software and services to drive performance and sustainability across the industry.
At Graitec, we move fast and think big.
We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day.
We believe in doing the right thing, breaking down silos, and making an impact together.
How we work
Growth, Agility, Innovation, Responsibility
How we behave
Ambition, Engagement, One Graitec, Positive Energy Learn more about the Graitec Group: graitec-group. com/graitec-a-global-player
Overview
The Technical Solution Specialist will act as an Evangelist, serving as a technical advocate for Software's and helping customers, prospects, and the wider AEC community understand and realize the value of the solutions.
A key focus of the role will be to develop and deliver high‑quality technical and customer‑facing content, including product and value presentations, demonstrations, webinars, blogs, training materials, and other content that supports pre‑sales and post‑sales conversations.
The specialist will work directly with prospects, customers, and enterprise accounts, helping demonstrate how solutions address real‑world Revit and BIM challenges and improve productivity, data quality, and project workflows.
The role will maintain a strong connection with customers throughout their journey, including onboarding and training for new and enterprise customers, technical support, and engagement with strategic accounts.
The Technical Solution Specialist will also represent Ideate, Data Connect and other products at industry and customer events, including roadshows, conferences, and other AEC community initiatives.
Beyond customer engagement, the specialist will maintain visibility into support cases and contribute directly to more complex technical issues when required.
They will use these interactions to identify recurring customer challenges, requirements, and opportunities for product improvement.
Working closely with Product and Software Development, the specialist will bring structured customer feedback into the development process, helping translate real‑world needs into clear requirements and specifications for future product enhancements.
Overall, the role combines technical expertise, customer engagement, content creation, training, support, industry advocacy, and product feedback, making the Technical Solution Specialist an important bridge between Software, its customers, and Graitec's internal teams.
- Key Performance Indicators
- High‑quality technical and value‑driven content: Consistent development and delivery of compelling product presentations, demonstrations, webinars, blogs, training materials, and other customer‑facing content supporting both pre‑sales and post‑sales activities.
- Prospect and customer engagement: Effective technical engagement with prospects and customers, clearly demonstrating how solutions address their specific Revit, BIM, and AEC workflow challenges.
- Strategic customer onboarding and enablement: Successful onboarding and training of new and enterprise customers, supporting effective product adoption and long‑term value realization.
- Customer and industry advocacy: Strong representation of Software at customer events, roadshows, industry conferences, webinars, and AEC community initiatives, increasing awareness and engagement with the solutions.
- Technical support and customer success: Active oversight of Ideate Software support activity, with direct involvement in more complex technical cases and effective collaboration to resolve customer challenges.
- Customer‑driven product development: Effective collection and communication of customer feedback, recurring technical challenges, and product requirements to Product and Software Development teams, including contribution to clear development specifications where appropriate.
- Product adoption and advocacy: Increased customer adoption, engagement, and advocacy through technical expertise, education, training, references, testimonials, and customer success stories.
- Cross‑functional collaboration: Strong collaboration with Software Development, Product, Sales, Marketing, Support, and other internal stakeholders to ensure customer needs and technical insights are understood and acted upon.
- Effective organization and ownership: Strong self‑management of customer engagements, content creation, events, support activities, training, internal collaboration, and other priorities in a multi‑faceted role.
Responsibilities
- Strong professional experience within the AEC industry, with a good understanding of the workflows and challenges faced by architects, engineers, BIM professionals, or construction teams.
- Strong knowledge of BIM/CAD technologies and Autodesk workflows, particularly Autodesk Revit.
- Experience working with technical software products or solutions, ideally within the Autodesk ecosystem.
- Ability to understand complex technical capabilities and translate them into practical workflows, use cases, and clear customer value.
- Experience engaging with customers or users through software demonstrations, consulting, training, presentations, workshops, technical support, or solution‑oriented discussions.
- Ability to identify customer challenges and connect them with appropriate software capabilities and technical solutions.
- Proven ability to collaborate effectively with technical, Product/R&D, Sales, Marketing, and other commercial teams.
- Nice to Have
- Hands‑on experience with Ideate Software or comparable Revit plugins, add‑ons, or BIM productivity solutions.
- Previous experience as a BIM Specialist, BIM Manager, AEC Consultant, Application Engineer, Solution Consultant, Technical Consultant, Technical Specialist, or in a similar AEC technology role.
- Experience creating and delivering software demonstrations, webinars, workshops, technical content, training sessions, or industry presentations.
- Experience participating in AEC industry events, user groups, conferences, online communities, or other professional networks.
- Understanding of software adoption, product launches, or Go‑To‑Market initiatives.
- Experience creating technical or educational content that makes complex software capabilities and workflows accessible to different audiences.
Qualifications
- Bachelor’s degree or equivalent professional experience in Architecture, Engineering, Construction, Technology, or a related field.
- Strong ability to understand technical products and communicate their value to both technical and business audiences.
- Customer‑oriented and solution‑focused mindset, with the ability to connect industry challenges, workflows, product capabilities, and business outcomes.
- Strong communication, presentation, and stakeholder‑management skills.
- Confidence presenting technical concepts, workflows, and software solutions to individuals and groups.
- Analytical mindset and ability to use customer, market, product, and performance insights to support recommendations and decisions.
- Ability to work effectively across international and cross‑functional teams.
- Professional working proficiency in English.
- Interview Process
At Graitec, we’re proud to foster a diverse and inclusive workplace.
We value our employees for who they are and the contributions they bring, encouraging everyone to be their authentic selves at work.
This diversity helps us better serve the wide range of customers and markets we operate in.
We welcome applications from all backgrounds and assess candidates solely on their skills and ability to succeed in the role.
Graitec uses AI to support and streamline internal processes; however, all application reviews, screening, and hiring decisions are made solely by our Talent Acquisition team and hiring managers.
- HR Screening – An initial “get to know you” discussion.
- Technical Assessment Interview – May include a presentation or a collaborative exercise.
- Hiring Manager Interview – A role‑specific discussion with the hiring manager.
- Final Interview – Conversation with the Business Unit Leader.
Technical Solution Specialist - Autodesk Ecosystem employer: GRAITEC Italy
Graitec Group is an exceptional employer that champions innovation and collaboration within the Building Information Modeling (BIM) sector. With a strong focus on employee growth, we offer extensive training and development opportunities, fostering a high-performance culture that values diversity and accountability. Our flexible work environment and commitment to digital transformation empower employees to make a meaningful impact while enjoying a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Solution Specialist - Autodesk Ecosystem
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at GRAITEC Italy or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to GRAITEC Italy.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like GRAITEC Italy.
✨Explore Job Boards Specifically for Tech Roles
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We think you need these skills to ace Technical Solution Specialist - Autodesk Ecosystem
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at GRAITEC Italy.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at GRAITEC Italy and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at GRAITEC Italy
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If GRAITEC Italy uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
