Service Advisor - Automotive (Mazda/Nissan)Full Time - PermanentLocation: Norton Way Mazda/NissanHours: Monday - Friday 8:00 am - 6:00 pm and 1 in 3 Saturdays 8:00 am - 1:00 pmSalary: £30-33k OTE per annum (negotiable depending on experience) Grainger Motor Group is proud to have been certified as a Great Place to Work for 2025 and 2026 Why work for us? Friendly, modern work environment Competitive pay + training Staff Discount Well being support Staff events Career progression in a trusted dealer group Deliver great service, build real customer relationships Open door policy What You'll Be Doing Welcoming customers and managing their service journey with a friendly, customer-first approach. Creating clear and accurate job cards and invoices, ensuring transparency at all times. Working closely with the workshop controller, parts team, and service manager to deliver smooth, high-quality service experiences. Updating vehicle details, service history, and managing requests via 1Link to maintain accurate records. Liaising confidently with leasing companies and retail customers to gain work approvals. Identifying upsell opportunities that benefit both the customer and the department. Spotting areas for improvement to help us continuously enhance our service standards. What We're Looking For Customer Service experience and good understanding of how to meet customers needs. Strong IT skills, with the ability to learn new systems quickly. A proactive, solutions-focused mindset. Genuine passion for customer service and relationship-building. Experience selling or promoting additional services in a service environment. Excellent communication skills, both written and verbal. Previous experience as a Service Advisor or in a similar customer-facing automotive role. A positive, self-motivated attitude and the ability to thrive in a busy dealership environment. A full UK driving license. (Essential) #J-18808-Ljbffr
Service Advisor employer: Grainger plc
At Grainger & Worrall, we pride ourselves on being an excellent employer, offering a dynamic and inclusive work environment that fosters innovation and collaboration. As a CAD Engineer, you'll benefit from tailored professional development opportunities, competitive benefits including generous holiday allowances and health insurance, and the chance to work on cutting-edge projects in a supportive team culture. Our commitment to engineering excellence and sustainable technology not only shapes the future of mobility but also ensures that your contributions are valued and impactful.
