Responsibilities
- Support the RSM in the delivery of the Grainger customer service strategy and service to our agreed standards
- Manage the team of Resident Services Associates (RSA)
- Lead the RSA team to increase resident satisfaction with service delivery
- Lead the RSA team to deliver high-quality resident services
- Collaborate with company-wide colleagues to ensure excellent customer service
- Lead the RSA team to encourage and support resident engagement
- Management of the RSA team rota
- Promote Grainger and build good relationships with external partners
- Deputise for Resident Services Manager as and when required
