At a Glance
- Tasks: Welcome customers and manage their service journey with a friendly approach.
- Company: Join Grainger Motor Group, a certified Great Place to Work for 2025.
- Benefits: Enjoy competitive pay, training, staff discounts, and well-being support.
- Other info: Career progression opportunities in a supportive dealership culture.
- Why this job: Build real customer relationships and enhance service standards in a modern environment.
- Qualifications: Customer service experience, strong IT skills, and a passion for relationship-building.
The predicted salary is between 30000 - 33000 £ per year.
- Service Advisor –
- Automotive (KIA)
- Full Time – Permanent
Hours
Monday - Friday 8:00 am - 6:00 pm and 1 in 3 Saturdays 8:00 am - 1:00 pm
Salary
- £30-33k OTE per annum (negotiable depending on experience)
- Grainger Motor Group is proud to have been certified as a
- Great Place to Work for 2025
Why work for us?
- Friendly, modern work environment
- Competitive pay + training
- Staff Discount
- Well being support
- Staff events
- Career progression in a trusted dealer group
- Deliver great service, build real customer relationships
- Open door policy
- What You’ll Be Doing
- Welcoming customers and managing their service journey with a friendly, customer-first approach.
- Creating clear and accurate job cards and invoices, ensuring transparency at all times.
- Working closely with the workshop controller, parts team, and service manager to deliver smooth, high-quality service experiences.
- Updating vehicle details, service history, and managing requests via 1Link to maintain accurate records.
- Liaising confidently with leasing companies and retail customers to gain work approvals.
- Identifying upsell opportunities that benefit both the customer and the department.
- Spotting areas for improvement to help us continuously enhance our service standards.
- What We’re Looking For
Customer Service experience and good understanding of how to meet customers needs.
- Strong
IT skills , with the ability to learn new systems quickly.
- A proactive, solutions-focused mindset.
- Genuine passion for customer service and relationship-building.
- Experience selling or promoting additional services in a service environment.
- Excellent communication skills, both written and verbal.
Previous experience as a Service Advisor or in a similar customer-facing automotive role.
- A positive, self-motivated attitude and the ability to thrive in a busy dealership environment.
- A full UK driving license. (Essential)
If you are interested in learning more about this position, then please apply now.
Service Advisor employer: Grainger Motor Group
Grainger Motor Group is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee growth and development. Located at the Mazda site in Letchworth, this role not only provides competitive pay but also extensive training and clear pathways for career progression, making it an ideal place for those looking to thrive in the car sales industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grainger Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grainger Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grainger Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Grainger Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grainger Motor Group!
How to prepare for a job interview at Grainger Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
