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For Companies At a Glance
- Tasks: Provide outstanding customer service and support through calls and emails.
- Company: Join Grain, a fast-growing broadband provider revolutionising digital connections.
- Benefits: Enjoy competitive salary, 33 days leave, and perks like discounts and retirement contributions.
- Why this job: Be part of an exciting journey in a dynamic industry with real impact.
- Qualifications: Confident phone manner and a passion for IT and customer service.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 23810 - 33434 £ per year.
Be the voice behind tomorrow’s digital connections.
About this role:
This role will involve providing an outstanding, proactive service to our customers, no matter what stage they are at in their journey with us. You will be joining us at a very exciting time – we have several large contracts under our belt already and we are growing rapidly, the key now is to ensure we are always delivering the best possible service.
Main responsibilities:
- Handle incoming telephone calls coming into the Customer Experience team and dealing with a range of general enquiries.
- Responding to customer emails.
- Logging support requests in a timely manner.
- General administrative duties using Outlook, Word, Excel and specialist software packages.
Working hours:
This is a full time role working 37.50 hours per week, these hours will be worked between the following business hours:
- Monday to Friday: 9am to 7pm
- Saturday: 9am to 5pm
- Sunday: 9am to 5pm
Experience required:
- A telephone manner that is confident, professional, polite, friendly and positive.
- An understanding and an interest in IT and telecommunication products and services would be beneficial.
- To be a team player and be willing and able to support others when needed.
- Experience in customer services or retail or hospitality would be an advantage.
- To be able to empathise and handle situations in a calm and reassuring manner.
Benefits to help you thrive, personally and professionally!
- £23,810 per annum
- Annual leave allowance: We offer 33 days annual leave allowance (Including Bank Holidays).
- Retirement savings: Start saving for your future and we will contribute up to 7% towards your retirement.
- Life insurance: We provide 4 times your annual salary to a nominated person, following a death in service.
- Employee Incentive Scheme: Get financially rewarded for your hard work and dedication with an annual incentive scheme.
- Employee Referral Scheme: Refer a friend or former colleague to join the Grain team and you could earn £££s!
- Perks at Work: Take advantage of great discounts with selected nationwide retailers.
- Assistance Programme: Our Employee Assistance Programme grants you access to wellbeing counselling and legal information should you ever need it.
Customer Service Advisor in Carlisle employer: Grain Connect Limited
Contact Detail:
Grain Connect Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Grain and its services. Understanding their mission and values will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. Focus on being confident, polite, and friendly – just like you would be with a customer. This will help you feel more at ease when it’s your turn to shine.
✨Tip Number 3
Show off your empathy! Think of examples from your past experiences where you’ve handled difficult situations calmly. Being able to demonstrate your ability to empathise with customers will set you apart as a candidate who truly cares about providing excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Grain revolution. So, what are you waiting for? Get your application in today!
We think you need these skills to ace Customer Service Advisor in Carlisle
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled enquiries and provided support in the past, so share those stories that showcase your friendly and professional telephone manner!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention your interest in IT and telecommunications, as it shows us you're genuinely excited about the role and our company.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Customer Experience team!
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen on joining the Grain revolution. We can’t wait to hear from you!
How to prepare for a job interview at Grain Connect Limited
✨Know Your Stuff
Before the interview, make sure you brush up on the company and its products. Understand what makes their broadband services stand out and be ready to discuss how you can contribute to their mission of delivering outstanding customer service.
✨Practice Your Phone Manner
Since this role involves handling calls, practice your telephone etiquette. Try role-playing with a friend or family member to ensure you sound confident, professional, and friendly. Remember, a positive tone can make all the difference!
✨Show Empathy
During the interview, be prepared to demonstrate your ability to empathise with customers. Share examples from your past experiences where you handled difficult situations calmly and reassuringly. This will show that you understand the importance of customer care.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
