At a Glance
- Tasks: Help customers with billing and collections while ensuring seamless payments.
- Company: Join Grain, a fast-growing broadband provider revolutionising connectivity across the UK.
- Benefits: Enjoy 25 days annual leave, life insurance, and an employee incentive scheme.
- Other info: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in digital transformation.
- Qualifications: Experience in billing procedures, MS Office, and strong customer service skills required.
The predicted salary is between 19800 - 26700 £ per year.
Be the key to seamless payments and happy customers
Permanent
Carlisle
About this role
We are looking for a customer focussed, motivated individual for a role as a Billing and Collections Advisor to support Grain’s customer experience. As well as contacting customers on the telephone to collect outstanding payments, you will manage the billing aspect of customer accounts and follow our debt process to support customers to continue accessing our service.
You will have excellent customer facing skills, particularly with customers who may have fallen behind on payments. You will need to use your fantastic customer service skills and problem solving to reach an outcome that keeps our customers connected and reduces the risk of failed payments and terminated accounts.
You will also work with our revenue team to apply monthly offers to customer records, reconcile accounts and check credits have been applied correctly. This role will play a key part in the success of the Grain billing team, and accuracy and the ability to multitask is essential.
Main responsibilities
- Monitoring customer accounts to identify overdue payments
- Keeping accurate records and reporting on collection activity
- Outbound and Inbound contact to customers to collect payments and ensure payment method is up to date
- Understanding and explaining customer sales offers and discounts
- Assigning overdue payments to ensure balances are correct
- Checking credit applied to accounts are correct
- Assisting with revenue assurance checks
- Spot trends on accounts to identify areas for improvement and limit risk
- Resolve billing and customer credit issues
- Process payments on our CRM
Working hours
This is a full-time position working 37.5 hours per week.
Experience required
- Knowledge of billing procedures and collection techniques
- Experience and knowledge of MS Office
- Comfortable working with targets
- Patience and ability to manage difficult conversations
- Skilled in negotiation
- Problem-solving skills
About Grain
Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand‑out candidates a range of opportunities across the UK. We are challenging the other providers when it “§” comes to true Full Fibre, delivering our own dedicated fibre‑optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.
With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future‑proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!
Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.
Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.
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Billing & Collections Advisor in Carlisle employer: Grain Connect Limited
Grain is an exceptional employer, offering a dynamic work environment in Carlisle that fosters personal and professional growth. As a rapidly expanding broadband provider, employees benefit from competitive salaries, generous annual leave, and a robust employee incentive scheme, all while contributing to the digital transformation of the UK. Join us to be part of a forward-thinking team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Billing & Collections Advisor in Carlisle
✨Tip Number 1
Familiarise yourself with common billing procedures and collection techniques. Understanding these processes will not only help you in the role but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing sensitive payment issues.
✨Tip Number 3
Research Grain's products and services thoroughly. Being knowledgeable about what the company offers will allow you to explain customer sales offers and discounts effectively, showcasing your commitment to the role.
✨Tip Number 4
Prepare examples of how you've successfully resolved billing or customer credit issues in the past. Having specific instances ready will illustrate your problem-solving skills and ability to negotiate effectively.
We think you need these skills to ace Billing & Collections Advisor in Carlisle
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Billing & Collections Advisor. Familiarise yourself with the key tasks such as managing customer accounts, collecting payments, and resolving billing issues.
Tailor Your CV:Highlight relevant experience in customer service, billing procedures, and collections techniques in your CV. Use specific examples that demonstrate your problem-solving skills and ability to handle difficult conversations.
Craft a Compelling Cover Letter:Write a cover letter that showcases your motivation for the role and your understanding of Grain's mission. Mention how your skills align with their needs, particularly in customer engagement and payment collection.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Grain Connect Limited
✨Showcase Your Customer Service Skills
As a Billing & Collections Advisor, your ability to handle customer interactions is crucial. Prepare examples of how you've successfully managed difficult conversations in the past, demonstrating your patience and problem-solving skills.
✨Understand Billing Procedures
Familiarise yourself with common billing procedures and collection techniques. Being able to discuss these topics confidently will show that you are well-prepared and knowledgeable about the role.
✨Demonstrate Your Negotiation Skills
Since the role involves negotiating payment plans with customers, think of scenarios where you've successfully negotiated outcomes. This will highlight your ability to reach mutually beneficial agreements.
✨Research Grain and Its Values
Understanding Grain's mission and values will help you align your answers with what they are looking for in a candidate. Be ready to discuss why you want to be part of their journey in transforming broadband connectivity in the UK.
