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For Companies At a Glance
- Tasks: Help customers with billing and collections while ensuring seamless payments.
- Company: Join Grain, a fast-growing broadband provider revolutionising connectivity across the UK.
- Benefits: Enjoy 25 days annual leave, life insurance, and an employee incentive scheme.
- Why this job: Be part of a dynamic team making a real impact in digital transformation.
- Qualifications: Experience in billing procedures, MS Office, and strong customer service skills required.
- Other info: Full-time role with opportunities for growth in a supportive environment.
The predicted salary is between 19800 - 26700 £ per year.
Be the key to seamless payments and happy customers
We are looking for a customer-focused, motivated individual for a role as a Billing and Collections Advisor to support Grain’s customer experience. As well as contacting customers on the telephone to collect outstanding payments, you will manage the billing aspect of customer accounts and follow our debt process to support customers to continue accessing our service.
You will have excellent customer-facing skills, particularly with customers who may have fallen behind on payments. You will need to use your fantastic customer service skills and problem-solving to reach an outcome that keeps our customers connected and reduces the risk of failed payments and terminated accounts.
You will also work with our revenue team to apply monthly offers to customer records, reconcile accounts and check credits have been applied correctly. This role will play a key part in the success of the Grain billing team, and accuracy and the ability to multitask is essential.
Main responsibilities
- Monitoring customer accounts to identify overdue payments
- Keeping accurate records and reporting on collection activity
- Outbound and Inbound contact to customers to collect payments and ensure payment method is up to date
- Understanding and explaining customer sales offers and discounts
- Assigning overdue payments to ensure balances are correct
- Checking credit applied to accounts are correct
- Assisting with revenue assurance checks
- Spot trends on accounts to identify areas for improvement and limit risk
- Resolve billing and customer credit issues
- Process payments on our CRM
Experience required
- Knowledge of billing procedures and collection techniques
- Experience and knowledge of MS Office
- Comfortable working with targets
- Patience and ability to manage difficult conversations
- Skilled in negotiation
- Problem-solving skills
Benefits
Salary £23,810 per annum.
We offer 25 days annual leave allowance, plus bank holidays.
Start saving for your future and we will contribute up to 7% towards your retirement.
We provide 4 times your annual salary to a nominated person, following a death in service.
Get financially rewarded for your hard work and dedication with an annual incentive scheme.
Refer a friend or former colleague to join the Grain team and you could earn £££s!
Take advantage of great discounts with selected nationwide retailers.
Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.
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Billing & Collections Advisor employer: Grain Connect Limited
Contact Detail:
Grain Connect Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing & Collections Advisor
✨Tip Number 1
Familiarise yourself with common billing procedures and collection techniques. Understanding these processes will not only help you in the role but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing sensitive payment issues.
✨Tip Number 3
Research Grain's products and services thoroughly. Being knowledgeable about what the company offers will allow you to explain customer sales offers and discounts effectively, showcasing your commitment to the role.
✨Tip Number 4
Prepare examples of how you've successfully resolved billing or customer credit issues in the past. Having specific instances ready will illustrate your problem-solving skills and ability to negotiate effectively.
We think you need these skills to ace Billing & Collections Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Billing & Collections Advisor. Familiarise yourself with the key tasks such as managing customer accounts, collecting payments, and resolving billing issues.
Tailor Your CV: Highlight relevant experience in customer service, billing procedures, and collections techniques in your CV. Use specific examples that demonstrate your problem-solving skills and ability to handle difficult conversations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of Grain's mission. Mention how your skills align with their needs, particularly in customer engagement and payment collection.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Grain Connect Limited
✨Showcase Your Customer Service Skills
As a Billing & Collections Advisor, your ability to handle customer interactions is crucial. Prepare examples of how you've successfully managed difficult conversations in the past, demonstrating your patience and problem-solving skills.
✨Understand Billing Procedures
Familiarise yourself with common billing procedures and collection techniques. Being able to discuss these topics confidently will show that you are well-prepared and knowledgeable about the role.
✨Demonstrate Your Negotiation Skills
Since the role involves negotiating payment plans with customers, think of scenarios where you've successfully negotiated outcomes. This will highlight your ability to reach mutually beneficial agreements.
✨Research Grain and Its Values
Understanding Grain's mission and values will help you align your answers with what they are looking for in a candidate. Be ready to discuss why you want to be part of their journey in transforming broadband connectivity in the UK.
