At a Glance
- Tasks: Support customers with billing and collections while ensuring seamless payments.
- Company: Join Grain, a fast-growing broadband provider revolutionising connectivity in the UK.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Exciting career path in a company dedicated to digital transformation.
- Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
- Qualifications: Customer service skills, problem-solving abilities, and knowledge of billing procedures.
The predicted salary is between 20700 - 25300 £ per year.
Be the key to seamless payments and happy customers.
About this role
We are looking for a customer focussed, motivated individual for a role as a Billing and Collections Advisor to support Grain’s customer experience. As well as contacting customers on the telephone to collect outstanding payments, you will manage the billing aspect of customer accounts and follow our debt process to support customers to continue accessing our service.
You will have excellent customer facing skills, particularly with customers who may have fallen behind on payments. You will need to use your fantastic customer service skills and problem solving to reach an outcome that keeps our customers connected and reduces the risk of failed payments and terminated accounts.
You will also work with our revenue team to apply monthly offers to customer records, reconcile accounts and check credits have been applied correctly. This role will play a key part in the success of the Grain billing team, and accuracy and the ability to multitask is essential.
Main responsibilities
- Monitoring customer accounts to identify overdue payments
- Keeping accurate records and reporting on collection activity
- Outbound and Inbound contact to customers to collect payments and ensure payment method is up to date
- Understanding and explaining customer sales offers and discounts
- Assigning overdue payments to ensure balances are correct
- Checking credit applied to accounts are correct
- Assisting with revenue assurance checks
- Spot trends on accounts to identify areas for improvement and limit risk
- Resolve billing and customer credit issues
- Process payments on our CRM
Working hours
This is a full-time position working 37.5 hours per week.
Experience required
- Knowledge of billing procedures and collection techniques
- Experience and knowledge of MS Office
- Comfortable working with targets
- Patience and ability to manage difficult conversations
- Skilled in negotiation
- Problem-solving skills
About Grain
Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand‑out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre‑optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.
With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future‑proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!
Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.
Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.
Billing & Collections Advisor in Carlisle employer: Grain Connect Limited
Grain is an exceptional employer, offering a dynamic work environment in Carlisle where employees can thrive in their roles as Billing & Collections Advisors. With a strong focus on customer satisfaction and a commitment to employee growth, Grain provides comprehensive training and development opportunities, ensuring that team members are well-equipped to handle challenges while contributing to the company's mission of delivering outstanding broadband services. Join us to be part of a fast-growing company that values inclusivity, teamwork, and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Billing & Collections Advisor in Carlisle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grain Connect Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grain Connect Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Billing & Collections Advisor in Carlisle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grain Connect Limited:Your cover letter is your chance to shine! Tell us why you want to work at Grain Connect Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grain Connect Limited!
How to prepare for a job interview at Grain Connect Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
