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- Tasks: Provide expert post-sales support and troubleshoot complex storage issues for enterprise customers.
- Company: Graid Technology, a leader in high-performance storage solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work remotely with global teams and enjoy a collaborative environment.
- Why this job: Join a dynamic team reshaping the future of data storage technology.
- Qualifications: 6+ years in enterprise storage support with strong Linux and Windows skills.
The predicted salary is between 36000 - 60000 £ per year.
For this role, we are looking for applicants located in the United Kingdom, Poland, Italy, Netherlands, Spain, or France.
About Us
Graid Technology is reshaping the future of high-performance storage with groundbreaking GPU-accelerated RAID solutions. Designed to meet the demands of modern data centers, AI-driven workloads, and virtualization platforms, our technology delivers unmatched speed and reliability where it matters most.
Role Description
As we expand our footprint across the EMEA region, we are looking for a driven and resourceful Post-Sales Support Engineer. The ideal candidate will bring deep expertise in storage systems along with hands-on experience in both Linux and Windows environments—ready to support enterprise customers with precision and impact.
Responsibilities
- Deliver expert-level post-sales support to enterprise customers and partners in the UK, EMEA, and USA
- Diagnose and resolve complex storage and system integration issues across Linux and Windows platforms
- Assist in troubleshooting and tuning for Graid SupremeRAID customers installations
- Provide clear technical documentation and escalation feedback to engineering
- Collaborate with support and development teams to resolve customer challenges
- Participate in customer onboarding sessions and knowledge transfer activities
- Maintain detailed records of support cases using CRM Zoho
- Work with R&D on additional troubleshooting cases
Requirements
- 6+ years of experience in enterprise storage support or systems engineering.
- Strong command-line skills in Linux (RHEL/CentOS/Ubuntu/Rocky/AlmaLinux, SUSE) and solid familiarity with Windows Server environments.
- Good understanding of NVMe, RAID, SAN, NAS, and performance profiling tools like fio, blktrace, gdsio, etc.
- Experience with hardware troubleshooting, driver/firmware updates, and GPU/PCIe devices for NVIDIA.
- Understand Ansible for automation options.
- Able to learn API with our solution.
- Excellent communication skills, both verbal and written.
- Ability to work independently with global teams across different time zones.
- Able to write Knowledge Base Articles.
Non-Discriminatory Policy: Graid Technology Inc. does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries IT Services and IT Consulting
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Post-Sales Support Engineer employer: Graid Technology Inc.
Contact Detail:
Graid Technology Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post-Sales Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research Graid Technology and understand our products inside out. We want to see your passion for high-performance storage solutions shine through when you chat with us.
✨Tip Number 3
Show off your skills! If you’ve got experience with Linux and Windows environments, don’t be shy about sharing specific examples of how you’ve tackled challenges in the past. We love hearing about real-world problem-solving!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are ready to make an impact in the EMEA region.
We think you need these skills to ace Post-Sales Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Post-Sales Support Engineer role. Highlight your experience with storage systems and your command-line skills in Linux and Windows. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can help us at Graid Technology. Be specific about your experience with troubleshooting and customer support.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Graid Technology Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of storage systems, especially NVMe, RAID, and SAN. Be ready to discuss your hands-on experience with Linux and Windows environments, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios where you've diagnosed and resolved complex issues. Think of examples from your previous roles where you had to troubleshoot or tune installations. This will help demonstrate your problem-solving skills and how you handle pressure.
✨Show Off Your Communication Skills
Since this role involves collaborating with customers and teams across different time zones, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify complex ideas is key. Consider preparing a few examples of how you've done this before.
✨Familiarise Yourself with Graid Technology
Do some research on Graid Technology and its products, particularly the Graid SupremeRAID solutions. Understanding their unique selling points and how they fit into the market will give you an edge. It shows genuine interest and helps you align your answers with the company's goals.