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- Tasks: Provide expert post-sales support and troubleshoot complex storage issues for enterprise customers.
- Company: Graid Technology, a leader in high-performance storage solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 6+ years in enterprise storage support with strong Linux and Windows skills.
- Other info: Work with cutting-edge technology in a diverse and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
For this role, we are looking for applicants located in the United Kingdom, Poland, Italy, Netherlands, Spain, or France.
About Us
Graid Technology is reshaping the future of high-performance storage with groundbreaking GPU-accelerated RAID solutions. Designed to meet the demands of modern data centers, AI-driven workloads, and virtualization platforms, our technology delivers unmatched speed and reliability where it matters most.
Role Description
As we expand our footprint across the EMEA region, we are looking for a driven and resourceful Post-Sales Support Engineer. The ideal candidate will bring deep expertise in storage systems along with hands-on experience in both Linux and Windows environments—ready to support enterprise customers with precision and impact.
Responsibilities
- Deliver expert-level post-sales support to enterprise customers and partners in the UK, EMEA, and USA.
- Diagnose and resolve complex storage and system integration issues across Linux and Windows platforms.
- Assist in troubleshooting and tuning for Graid SupremeRAID customer installations.
- Provide clear technical documentation and escalation feedback to engineering.
- Collaborate with support and development teams to resolve customer challenges.
- Participate in customer onboarding sessions and knowledge transfer activities.
- Maintain detailed records of support cases using CRM Zoho.
- Work with R&D on additional troubleshooting cases.
Requirements
- 6+ years of experience in enterprise storage support or systems engineering.
- Strong command-line skills in Linux (RHEL/CentOS/Ubuntu/Rocky/AlmaLinux, SUSE) and solid familiarity with Windows Server environments.
- Good understanding of NVMe, RAID, SAN, NAS, and performance profiling tools like fio, blktrace, gdsio, etc.
- Experience with hardware troubleshooting, driver/firmware updates, and GPU/PCIe devices for NVIDIA.
- Understand Ansible for automation options.
- Able to learn API with our solution.
- Excellent communication skills, both verbal and written.
- Ability to work independently with global teams across different time zones.
- Able to write Knowledge Base Articles.
Non-Discriminatory Policy: Graid Technology Inc. does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: IT Services and IT Consulting
Post-Sales Support Engineer in London employer: Graid Technology Inc.
Contact Detail:
Graid Technology Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post-Sales Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Post-Sales Support Engineer role.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your Linux and Windows skills, and be ready to tackle questions about NVMe, RAID, and troubleshooting. We want you to shine and show off your expertise!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates who are proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team, so don’t hesitate to put yourself out there!
We think you need these skills to ace Post-Sales Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Post-Sales Support Engineer role. Highlight your experience with storage systems and your command-line skills in Linux and Windows. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can help us at Graid Technology. Be specific about your experience with enterprise storage support and troubleshooting.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Graid Technology Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of storage systems, especially NVMe, RAID, and SAN. Be ready to discuss your hands-on experience with Linux and Windows environments, as well as any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved complex issues. Think about times when you had to troubleshoot installations or optimise performance—these stories will highlight your expertise and resourcefulness.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining technical concepts in a straightforward manner. You might even want to write down some points to help you articulate your thoughts during the interview.
✨Familiarise Yourself with the Company
Research Graid Technology and their products. Understanding their GPU-accelerated RAID solutions will not only impress your interviewers but also help you tailor your answers to align with their goals and challenges.
