At a Glance
- Tasks: Engage with clients to design AI solutions and deliver impactful demos.
- Company: Join Graia, a cutting-edge AI solutions provider transforming customer experiences.
- Benefits: Enjoy flexible hybrid work, competitive pay, and growth opportunities.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
- Why this job: Be part of an innovative team shaping the future of AI technology.
- Qualifications: 3-5 years in presales or technical roles; strong communication skills required.
The predicted salary is between 36000 - 60000 € per year.
Graia Greater London, England, United Kingdom
Graia Greater London, England, United Kingdom
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At Graia, we work on empathetic AI technology to empower businesses grow by delivering exceptional experiences for their customers and employees.
About Graia.ai
Graia, a Bosqar Invest Company, is a next-generation AI solutions provider delivering Agentic CCaaS and Agentic AI Platform to help enterprises make better decisions, faster. Through a combination of AI agents, business process orchestration, and insight-driven automation, Graia.ai empowers organisations to move from insight to action seamlessly. We believe successful AI starts with understanding the human side of tech and by prioritising the user perspective – we drive seamless GenAI adoption & exceptional conversational AI experiences to deliver business growth. Our culture is open, collaborative, and high-performing—built for those ready to innovate and lead in the rapidly evolving technology space.
The Role
We’re looking for a highly skilled and customer-centric Pre-Sales Engineer to join our team in the United Kingdom. As a Pre-Sales Solutions Engineer at Graia.ai, you will play a key role in articulating the technical and business value of our solutions to prospective clients. You will partner with account executives, product managers, and engineers to design and deliver intelligent automation solutions tailored to customer needs, enabling clients to realise tangible business outcomes from Graia.ai’s platform.
Key Responsibilities:
Solution Design & Client Engagement
Collaborate with the sales team to deeply understand client challenges and business processes.
Translate customer requirements into technical solutions using Graia.ai’s product stack.
Conduct detailed discovery sessions and business needs analysis workshops.
Technical Expertise & Demonstrations.
Deliver customised product demos, proofs-of-concept (POCs), and pilot projects to demonstrate value.
Build and iterate low-code/no-code prototypes using the Graia.ai platform.
Articulate platform capabilities around agent-based automation, process orchestration, and analytics.
Support sales in responding to RFPs/RFIs with technical write-ups and architecture diagrams.
Document solution designs, data flows, and integration approaches.
Maintain strong handover documentation to post-sales delivery teams.
Cross-functional Collaboration.
Work with product teams to provide feedback based on real customer use cases.
Help define new solution accelerators and repeatable frameworks for industry-specific offerings (e.g. financial services, insurance, supply chain).
Stay current on industry trends and best practices in CCaaS, CX, AI, automation and cloud platforms.
What You Bring:
3–5 years’ experience in a presales, solution consulting, or technical advisory role.
Solid understanding of enterprise software sales cycles and solution selling.
Solid understanding of APIs, integrations, and common SaaS architectures.
Experience working with or supporting CCaaS, CX, or AI-driven platforms.
Excellent presentation skills and the ability to articulate technical concepts to non-technical audiences.
Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience.
Experience in building demo environments or working in low-code platforms.
Strong communication and storytelling skills to engage both business and technical stakeholders.
Ability to simplify complex AI and automation concepts into business value narratives.
Why Join Graia?
Shape the future of AI-enabled customer experience technology.
Work with a world-class product and an inspiring team.
Enjoy a flexible hybrid work culture with opportunities for global exposure.
Competitive compensation and performance-driven growth opportunities.
Graia is an equal opportunity employer committed to building a diverse and inclusive workplace.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales, Business Development, and Information TechnologyIndustries
IT Services and IT Consulting
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#J-18808-LjbffrPresales Engineer employer: Graia
At Graia, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our flexible hybrid work environment in Greater London not only supports work-life balance but also offers employees the chance to engage with cutting-edge AI technology and contribute to meaningful projects that drive business growth. With competitive compensation and ample opportunities for professional development, Graia is committed to empowering our team members to thrive in their careers while shaping the future of customer experience technology.
StudySmarter Expert Advice🤫
We think this is how you could land Presales Engineer
✨Tip Number 1
Familiarise yourself with Graia's product stack and the specific AI solutions they offer. Understanding their technology will allow you to speak confidently about how you can tailor solutions to meet client needs during interviews.
✨Tip Number 2
Engage with industry trends related to CCaaS, CX, and AI. Being knowledgeable about current developments will help you demonstrate your expertise and show that you're proactive in staying updated, which is crucial for a Pre-Sales Engineer role.
✨Tip Number 3
Prepare to discuss your experience with low-code platforms and building demo environments. Highlighting specific examples of how you've successfully implemented these technologies will set you apart from other candidates.
✨Tip Number 4
Practice articulating complex technical concepts in simple terms. Since you'll be working with both technical and non-technical stakeholders, being able to communicate effectively across different audiences is key to success in this role.
We think you need these skills to ace Presales Engineer
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Presales Engineer position at Graia. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Tailor Your CV:Customise your CV to highlight relevant experience in presales, solution consulting, or technical advisory roles. Emphasise your understanding of enterprise software sales cycles and any experience with CCaaS, CX, or AI-driven platforms.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for AI technology and your ability to articulate technical concepts to non-technical audiences. Mention specific examples from your past experiences that demonstrate your skills in solution design and client engagement.
Showcase Technical Expertise:In your application, be sure to mention your familiarity with APIs, integrations, and SaaS architectures. If you have experience building demo environments or working with low-code platforms, highlight this as it aligns well with the role's requirements.
How to prepare for a job interview at Graia
✨Understand the Product Stack
Before your interview, make sure you have a solid understanding of Graia.ai's product offerings. Familiarise yourself with their Agentic CCaaS and AI Platform, as well as how these solutions can address client challenges. This knowledge will help you articulate the technical and business value during the interview.
✨Prepare for Technical Demonstrations
As a Presales Engineer, you'll likely need to deliver product demos and proofs-of-concept. Practice presenting these in a clear and engaging manner, focusing on how the solutions can solve specific customer problems. Be ready to answer technical questions and provide insights into low-code/no-code prototypes.
✨Showcase Your Communication Skills
Highlight your ability to simplify complex concepts for non-technical audiences. During the interview, demonstrate your storytelling skills by sharing examples of how you've successfully engaged both business and technical stakeholders in previous roles.
✨Research Industry Trends
Stay updated on the latest trends in CCaaS, CX, AI, and automation. Being knowledgeable about industry best practices will not only impress your interviewers but also show that you're passionate about the field and ready to contribute to Graia's innovative culture.
