At a Glance
- Tasks: Manage aftercare issues and ensure outstanding customer service across construction projects.
- Company: Join GRAHAM, a forward-thinking construction company with a commitment to equality.
- Benefits: Enjoy a competitive salary, car allowance, private medical cover, and more.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Make a real impact by resolving customer issues and enhancing project outcomes.
- Qualifications: Experience in aftercare and defect resolution within the construction industry is essential.
The predicted salary is between 45000 - 55000 £ per year.
As the GRAHAM business continues to grow and develop, we are looking for an experienced Aftercare Manager to join our Building Division, covering London and the South of England. As an Aftercare Manager, you will be required to work with our Project teams to manage all related aftercare issues through to resolution. This will involve building relationships with both customers and sub-contractors.
The ideal candidate will have experience of working on a wide range of construction projects, with essential organisational skills for managing and resolving post-completion defects.
Expected Duties:
- Attend projects during the final stages of construction to familiarise yourself with the project and establish connections with key client personnel.
- Efficiently handle defect reports from customers, logging, tracking, and working closely with project site teams to ensure items are closed in agreed timescales.
- Organise skilled resources to manage and resolve customer issues promptly and efficiently.
- Hold sub-contractors accountable for defect-associated costs, maintaining records communicated to the relevant project QS.
- Keep Project Managers and Contract Managers informed about all defects and involve them in closing out major issues.
- Ensure personal and team compliance with relevant Company policies, including Health, Safety, Quality and Environmental best practices.
- Handle all contacts (calls, emails, online, Social Media) professionally, recording issues in the company's system.
- Coordinate inspection and rectification of remedial inquiries, agreeing on valid warranty issues within set KPIs.
- Liaise between Project Site teams and external Sub-contractors to ensure satisfactory completion of all remedial works.
- Support and be aware of relevant costs and liabilities working with relevant project QS.
- Maintain accurate records of completed works.
- Liaise with the Commercial/Buying departments to order required materials in line with defect resolution arrangements.
- Report trends to the Regional Quality Manager and Regional Design Manager.
- Collate and present position of all Post Construction defects monthly and look ahead plan to resolve.
Essential Competencies:
- Demonstrate previous experience in Aftercare, defect investigation, and resolution.
- Possess broad construction technical knowledge.
- Exhibit commercial and contract awareness.
- Showcase proven and effective leadership liaising between Main Contractor, Client and Sub-Contractor teams.
- Demonstrate experience of essential skills to manage, organise and plan ahead.
- Proven experience in implementing relevant Health & Safety and Quality procedures.
- Competent in use of relevant IT software.
This job description is intended to give the post holder an appreciation of the role envisaged for the Aftercare Manager and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.
Our Commitment:
At GRAHAM, we are proud to say that we are a committed Equal Opportunities Employer and we aim to be the first choice for people from all backgrounds. We seek to promote respect for the individual and equality of opportunities.
Aftercare Manager - London and Southern England employer: GRAHAM
GRAHAM is an exceptional employer, offering a supportive work culture that values diversity and inclusion, making it an ideal place for Quality Engineers to thrive. With competitive benefits such as a car allowance, subsidised private medical cover, and 35 days of annual leave, employees are well taken care of while enjoying opportunities for professional growth across various UK projects. The company's commitment to equal opportunities and employee development ensures that every team member can contribute meaningfully and advance in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Aftercare Manager - London and Southern England
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like GRAHAM, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Aftercare Manager - London and Southern England at GRAHAM.
We think you need these skills to ace Aftercare Manager - London and Southern England
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at GRAHAM
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
