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- Tasks: Coordinate repairs and void works, ensuring timely and efficient service delivery.
- Company: Compassionate charitable Housing Association prioritising staff wellbeing and development.
- Benefits: Competitive salary, 35 days leave, hybrid working, and extensive wellbeing support.
- Why this job: Make a real difference by helping residents return to safe, well-maintained homes.
- Qualifications: Strong planning skills and experience in scheduling or coordinating repairs.
- Other info: Join a supportive team with excellent career progression opportunities.
The predicted salary is between 27750 - 38850 £ per year.
A leading charitable Housing Association is seeking a Repairs & Voids Administrator to support the efficient delivery of its responsive repairs and voids service. Known for being a compassionate employer, the organisation places strong emphasis on staff wellbeing, professional development, and work–life balance. This is a key operational role, ensuring that repairs and void works are scheduled, coordinated, and completed efficiently, safely, and to a high standard — helping residents return to safe, well-maintained homes as quickly as possible.
Key Responsibilities
- Schedule and coordinate repairs and void works, ensuring operatives and contractors are deployed efficiently and jobs are completed within agreed timescales.
- Act as a central point of contact between contractors, internal teams, and residents to ensure smooth delivery of services.
- Monitor contractor performance, ensuring compliance with health & safety legislation and contractual requirements.
- Issue work orders, variations, and update job statuses through the computerised repairs management system.
- Proactively manage diaries, workloads, and priorities to minimise delays and maximise productivity.
- Respond to service queries and complaints professionally, resolving issues promptly and contributing to continuous service improvement.
- Maintain accurate records, including scheduling data, job completion updates, and contractor performance information.
- Support the delivery of ad hoc projects and service improvements within the repairs and voids function.
Skills & Experience Required
- Excellent planning, organisation, and prioritisation skills.
- Understanding of contractor management and health & safety compliance.
- Confidence using repairs management or scheduling systems.
- Strong communication skills, with the ability to manage multiple stakeholders effectively.
- Proven experience scheduling or coordinating repairs or voids works within a housing or property services environment is desirable.
Benefits
- Starting salary up to £27,750
- Hybrid and flexible working arrangements
- 35 days annual leave (including bank holidays)
- 36-hour working week
- 2:1 employer pension contribution
- Funded health cash plan
- Enhanced maternity, paternity, and adoption pay
- Extensive wellbeing and Employee Assistance Programme support
- Ongoing learning and development opportunities
- Voucher-based recognition scheme
- Retail and lifestyle discounts
This is a fantastic opportunity for a Repairs & Voids Administrator to join an organisation that genuinely values its people and offers some of the best benefits in the sector.
Locations
Repairs Administrator in Redhill, Surrey employer: Graham Rose
Contact Detail:
Graham Rose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator in Redhill, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the housing and property services sector. Attend local events or join online groups where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about supporting residents, think about how you can demonstrate your commitment to customer service and community wellbeing during your chat.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed schedules or coordinated projects in the past. This will help you stand out as someone who can handle the demands of the Repairs & Voids Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Repairs Administrator in Redhill, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your planning, organisation, and communication skills, as these are key for the Repairs & Voids Administrator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this position. Share specific examples of how you've successfully managed repairs or coordinated projects in the past to show us you’re the right fit.
Showcase Your Tech Savvy: Since the role involves using a repairs management system, mention any relevant software experience you have. If you’ve worked with scheduling systems before, let us know how you used them to improve efficiency.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Graham Rose
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Repairs & Voids Administrator. Familiarise yourself with scheduling systems and contractor management, as these will be key topics during your discussion.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively managed communication in previous roles, especially when resolving service queries or complaints.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage workloads. Think of specific instances where your planning and organisation made a difference in meeting deadlines or improving service delivery.
✨Research the Company Culture
This charitable Housing Association values staff wellbeing and professional development. Show that you align with their values by discussing how you prioritise work-life balance and continuous learning in your own career.
