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- Tasks: Coordinate traffic management operations and support commercial activities for hassle-free client experiences.
- Company: Join GRAHAM, a leading Traffic Management provider with over £1bn annual turnover.
- Benefits: Enjoy competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on client satisfaction and operational excellence.
- Qualifications: Experience in Microsoft packages, customer-facing roles, and traffic management is preferred.
- Other info: Diversity and inclusion are valued; all backgrounds encouraged to apply.
The predicted salary is between 24000 - 40000 £ per year.
At GRAHAM, we’re not just one of the UK’s leading Traffic Management providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier. We are seeking an Operations and Commercial Coordinator to join us to help create a hassle-free environment for our clients and engineers.
Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, we’re committed to investing in our people and creating the conditions for them to excel. If you are an experienced Operations and Commercial Coordinator with an appetite to succeed, we want you to join our team.
Location: Airport Road Belfast / UK Travel
Job Type: Permanent / Full Time
The Operations and Commercial Coordinator will be responsible for:
- Preparing and submitting monthly valuations to clients; issuing invoices upon agreement.
- Pricing works and assisting the Contracts Manager in preparing and submitting tenders.
- Calculating job sales prices based on contractual rates for labour, subcontractors, and materials.
- Determining profit margins on billed work and reporting deviations from targets to management.
- Collaborating with the Finance Department for timely and accurate billing of all completed works.
- Supporting the Credit Controller in debt recovery efforts.
- Providing invoice backup documentation to clients upon request.
- Maintaining detailed cost records by supplier/vendor.
Procurement & Resource Coordination
- Liaising with the Procurement Team to source plant, equipment, and materials; assisting in raising purchase orders.
- Managing hired plant and equipment orders, ensuring effective stock control.
- Overseeing vehicle maintenance, arranging repairs, and coordinating replacements as needed.
Operational Oversight
- Maintaining daily records of completed work for invoicing and reporting.
- Organising staff schedules based on client requirements, availability, and operational priorities.
- Preparing and delivering job briefing sheets to operatives, ensuring clarity on job expectations.
- Supervising daily operations, monitoring progress, and reassigning staff as necessary.
Client & Stakeholder Engagement
- Communicating with clients to clarify job specifications and resolve account queries.
- Coordinating with public authorities to obtain necessary permits and permissions for road space.
- Leading meetings with clients and public bodies to discuss project-specific requirements.
Compliance & Quality Assurance
- Conducting site audits to ensure adherence to safety and quality standards.
- Reviewing and approving AutoCAD Traffic Management drawings.
- Installing and removing Traffic Management systems in compliance with Chapter 8 regulations.
Subcontractor & Team Management
- Instructing, briefing, and supervising subcontractors to ensure compliance with job specifications.
- Participating in training programs and continuously updating skills in line with the training plan.
- Performing general ground and winter maintenance tasks as required.
Documentation & Reporting
- Completing all necessary reports and documentation, including daily activity logs and instruction records.
- Taking responsibility for the care and use of vehicles, plant, and materials under your control.
Additional Responsibilities
- Adapting to undertake any other duties as directed by Senior Management.
- Being available for out-of-hours work when required.
- Demonstrating the ability to work independently and take initiative.
This job description is intended to give the post holder an appreciation of the role envisaged for the job title and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.
About You
- Experience in the use of Microsoft Packages
- Strong attention to detail
- Experience in a customer-facing role
- Willingness to work on the ground as and when required
- Previous experience in a Traffic Management sector
- Previous experience in a commercial / finance/ pricing administration role
Please note that applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will only be used as part of the shortlisting process in the event there are a large number of applicants. We are committed to developing a diverse and inclusive workforce and particularly welcome applications from females and individuals from a minority ethnic background who are currently underrepresented in our industry.
A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position.
Traffic Management Operations and Commercial Coordinator employer: Graham Group
Contact Detail:
Graham Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traffic Management Operations and Commercial Coordinator
✨Tip Number 1
Familiarise yourself with the Traffic Management sector. Understanding the key players, regulations, and current trends will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry. Attend relevant events or join online forums to connect with others who work in traffic management. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel. Being proficient in these tools is crucial for tasks like preparing valuations and maintaining detailed cost records, which are key responsibilities of the role.
✨Tip Number 4
Prepare to discuss your customer-facing experience. Think of specific examples where you've successfully resolved client queries or improved customer satisfaction, as this will be important in demonstrating your fit for the role.
We think you need these skills to ace Traffic Management Operations and Commercial Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in traffic management and commercial coordination. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your previous experience in customer-facing roles and how it aligns with GRAHAM's commitment to enhancing client experiences.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Packages and attention to detail, as these are crucial for the Operations and Commercial Coordinator position. Provide examples of how you've used these skills in past roles.
Showcase Your Initiative: In your application, mention instances where you've taken initiative or adapted to new challenges. This will demonstrate your ability to work independently and your willingness to go above and beyond, which is valued by GRAHAM.
How to prepare for a job interview at Graham Group
✨Know Your Numbers
As an Operations and Commercial Coordinator, you'll be dealing with valuations, pricing, and profit margins. Brush up on your financial acumen and be prepared to discuss how you would approach pricing works and calculating job sales prices.
✨Demonstrate Attention to Detail
This role requires a strong attention to detail, especially when it comes to maintaining records and ensuring compliance with safety standards. Be ready to provide examples from your past experiences where your attention to detail made a significant impact.
✨Showcase Your Customer Engagement Skills
Since the position involves client communication and resolving account queries, think of instances where you've successfully managed client relationships. Highlight your customer-facing experience and how you ensure client satisfaction.
✨Familiarise Yourself with Traffic Management Regulations
Understanding Chapter 8 regulations and traffic management systems is crucial for this role. Do some research on these regulations and be prepared to discuss how you would ensure compliance in your work.