Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for MS Office applications and troubleshoot customer queries.
- Company: A growing software and services company in Chelmsford with a friendly team culture.
- Benefits: Flexible working options, great team environment, and opportunities to learn across IT areas.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in Helpdesk support, especially with MS Word, and strong customer service skills.
- Other info: Ideal for those looking to grow their IT career in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
A growing Software and Services company based in Chelmsford are looking to expand their team by recruiting an experienced, customer focussed Helpdesk Analyst. You will log customers' queries and then troubleshoot the issue and provide a resolution on the company's various bespoke software solutions which have been developed for lawyers, accountants and other professional services.
The successful candidate will have proven experience working on a Helpdesk supporting MS Office applications with a focus on supporting MS Word based applications, remote access and have a good understanding of networking and PC hardware enabling you to troubleshoot issues. You will need excellent customer service skills allowing you to provide the customer with a great user experience.
Being a small company, they are looking for a team player who is happy to muck in with other areas of IT such as QA, training, development if and when required. They are looking for someone to be based in the office 4 or 5 days a week in order to develop a good team working culture and share knowledge but there is some flexibility.
This is a great opportunity for an IT Helpdesk Analyst living within commuting distance of Chelmsford.
IT Helpdesk Analyst (MS Office, MS Word, Chelmsford) employer: Graham Gill UK LLP
Contact Detail:
Graham Gill UK LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst (MS Office, MS Word, Chelmsford)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who might know about opportunities at companies like the one in Chelmsford. A friendly chat can sometimes lead to a referral, which is gold dust in job hunting.
✨Tip Number 2
Prepare for the interview by brushing up on your MS Office skills, particularly MS Word. We all know that being able to demonstrate your technical prowess can set you apart from other candidates, so practice troubleshooting common issues and be ready to share your experiences.
✨Tip Number 3
Show off your customer service skills during interviews! Remember, they’re looking for someone who can provide a great user experience. Share examples of how you've helped customers in the past and how you approach problem-solving with a positive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace IT Helpdesk Analyst (MS Office, MS Word, Chelmsford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MS Office and MS Word specifically. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share your customer service skills and any troubleshooting experiences that relate to the role.
Show Your Team Spirit: Since we’re a small company, we value team players. In your application, mention any experiences where you’ve collaborated with others or taken on different roles in IT. We love to see versatility!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Graham Gill UK LLP
✨Know Your Stuff
Make sure you brush up on your knowledge of MS Office, especially MS Word. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you have the hands-on experience they’re looking for.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to user experience.
✨Team Player Attitude
They want someone who can collaborate well with others. Be prepared to talk about times when you've worked as part of a team, especially in IT settings. Highlight your willingness to help out in other areas like QA or training, as this shows flexibility and a team-oriented mindset.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture and team dynamics. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.