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- Tasks: Troubleshoot and resolve customer queries on bespoke software solutions.
- Company: Growing software and services company in Chelmsford with a friendly team culture.
- Benefits: Flexible working, great team environment, and opportunities for skill development.
- Why this job: Join a dynamic team and enhance your IT skills while helping customers succeed.
- Qualifications: Experience in Helpdesk support, MS Office, and strong customer service skills.
- Other info: Ideal for those seeking a collaborative workplace with room for growth.
The predicted salary is between 30000 - 42000 £ per year.
A growing Software and Services company based in Chelmsford are looking to expand their team by recruiting an experienced, customer focussed Helpdesk Analyst. You will log customers' queries and then troubleshoot the issue and provide a resolution on the company's various bespoke software solutions which have been developed for lawyers, accountants and other professional services.
The successful candidate will have proven experience working on a Helpdesk supporting MS Office applications, remote access and have a good understanding of networking and PC hardware enabling you to troubleshoot issues. You will need excellent customer service skills allowing you to provide the customer with a great user experience.
Being a small company, they are looking for a team player who is happy to muck in with other areas of IT such as QA, training, development if and when required. They are looking for someone to be based in the office 4 or 5 days a week in order to develop a good team working culture and share knowledge but there is some flexibility.
This is a great opportunity for an IT Helpdesk Analyst living within commuting distance of Chelmsford.
IT Helpdesk Analyst (MS Office/Chelmsford) employer: Graham Gill UK LLP
Contact Detail:
Graham Gill UK LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst (MS Office/Chelmsford)
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Chelmsford. It's a great way to meet potential colleagues and get the inside scoop on job openings.
✨Tip Number 2
Show off your skills! If you have experience with MS Office and troubleshooting, consider creating a portfolio or a mini-project that showcases your expertise. This can really set you apart during interviews.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing a great user experience, think of scenarios where you’ve turned a frustrated customer into a happy one. Share these stories during your interviews.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT Helpdesk Analyst (MS Office/Chelmsford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MS Office and any relevant helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you can contribute to our team. We love hearing personal stories that connect your experience to the role.
Show Off Your Team Spirit: Since we’re a small company, being a team player is key! Mention any experiences where you’ve collaborated with others or taken on different roles. We want to know you’re ready to muck in wherever needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Graham Gill UK LLP
✨Know Your Stuff
Make sure you brush up on your knowledge of MS Office applications and common troubleshooting techniques. Familiarise yourself with the bespoke software solutions the company offers, as this will show your genuine interest and preparedness.
✨Customer Service is Key
Since the role focuses heavily on customer interaction, practice how you would handle various customer queries. Think about examples from your past experiences where you provided excellent service and be ready to share those stories.
✨Team Player Mindset
The company values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Highlight any experiences where you’ve stepped outside your usual responsibilities to help out a colleague or project.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges they face. This not only shows your interest but also helps you gauge if the company is the right fit for you.