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- Tasks: Provide top-notch IT support and troubleshoot tech issues for our team.
- Company: Join a proud British family business with 80 years of creativity and innovation.
- Benefits: Enjoy your birthday off, flexi-time, hybrid working, and up to 60% discount.
- Why this job: Be the go-to tech hero and make a real difference in our company.
- Qualifications: 2+ years in tech support, strong troubleshooting skills, and great communication.
- Other info: Join a fun team with regular social events and excellent career growth opportunities.
The predicted salary is between 22800 - 28400 £ per year.
Welcome to Graham & Brown Holdings - a family of companies; founded in 1946 we are a proud British, fourth-generation family of companies. For 80 years, we've been inspiring people to think differently about their homes through creativity, craftsmanship, and innovation. Across both Graham & Brown and G&B Home Living our vision is simple: to design our future, and our mission is clear: to help our customers create loving homes.
We are currently looking for a dedicated IT Support Engineer to join our innovative team at G&B Home Living. In this role, you will provide exceptional technical support for our internal colleagues across our 2 UK sites (Blackburn and Padiham) and remotely for our divisions in Europe and North America, ensuring that all IT systems and equipment are running efficiently. As the first point of contact for IT queries, you will troubleshoot hardware and software issues, assist in the setup and maintenance of IT equipment, and contribute to the continuous improvement of our IT services.
As our IT Support Engineer you will work closely with various departments to identify IT needs and deliver solutions that enhance productivity and operational efficiency. If you are an enthusiastic IT professional with a passion for problem-solving and providing outstanding customer support, we invite you to apply and bring your expertise to our family at G&B Home Living.
Our IT Support Engineer will also join our on-call rota, after an initial training period, to provide out-of-hours support to the wider business between the hours of 6am and midnight.
Responsibilities- Provide technical support for internal colleagues across two UK sites and remotely for Europe and North America.
- Act as the first point of contact for IT queries; troubleshoot hardware and software issues.
- Assist in the setup and ongoing maintenance of IT equipment and services.
- Contribute to the continuous improvement of IT services.
- Collaborate with various departments to identify IT needs and deliver productive solutions.
- Support on-call rota after training, providing out-of-hours support between 6am and midnight.
- A minimum of two years' experience in a technical support role or similar capacity.
- Strong knowledge of Windows and Mac operating systems, as well as common software applications.
- Excellent troubleshooting and diagnostic skills.
- Strong communication skills, with the ability to explain technical information to non-technical users.
- Ability to work well under pressure and manage multiple priorities.
- Strong customer service orientation and a proactive approach to addressing user needs.
- Familiarity with IT ticketing systems and remote support tools.
- Experience and knowledge of Active Directory.
- Experience and knowledge of group policy.
- Valid UK driving licence (or equivalent) to service both sites in Lancashire.
- Experience with networking technologies and support.
- Experience in working in a Hybrid environment.
- Experience with Intune.
- Experience with Virtual Environments.
- Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
- Your birthday off—because you deserve to celebrate in style!
- Flexi-time working - so long as core departmental hours are covered within the team.
- Hybrid working - option to work remotely one day per week, after an initial training period.
- A fantastic discount of up to 60% - perfect for giving your home a makeover.
- A generous pension scheme (totalling 10%) - because your future matters.
- Enhanced maternity and paternity pay - because we support your family journey.
- Free parking and access to company vehicles for business needs.
- Regular social events hosted by our Fun Squad - because we know how to work hard and play hard.
If this sounds like your perfect role, don't delay in making your application to join us as IT Support Engineer today and we will be in touch with you very soon!
IT Support Engineer in Padiham employer: Graham & Brown Holdings
Contact Detail:
Graham & Brown Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Padiham
✨Tip Number 1
Network like a pro! Reach out to current employees at Graham & Brown on LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to explain your thought process clearly. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've gone above and beyond in previous roles. Whether it’s a project you led or a tricky problem you solved, let your enthusiasm shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer in Padiham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any relevant IT certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for IT and problem-solving. Share specific examples of how you've provided outstanding customer support in previous roles, as this is key for us.
Show Off Your Communication Skills: Since you'll be explaining technical info to non-techies, it's important to demonstrate your communication skills. Use clear and concise language in your application to show us you can bridge that gap!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Graham & Brown Holdings
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as common software applications. Be ready to discuss troubleshooting techniques and share examples of how you've resolved technical issues in the past.
✨Show Off Your Customer Service Skills
As an IT Support Engineer, you'll be the first point of contact for IT queries. Prepare to demonstrate your strong communication skills by explaining complex technical concepts in simple terms. Think of scenarios where you've successfully helped non-technical users.
✨Familiarise Yourself with Their Environment
Research Graham & Brown Holdings and their IT setup. Understanding their operations and the tools they use will help you tailor your responses during the interview. Mention any relevant experience with IT ticketing systems or remote support tools that align with their needs.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities under pressure. Prepare for hypothetical situations where you might need to troubleshoot an issue quickly. Practising these scenarios can help you articulate your thought process clearly during the interview.
