Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support for Windows and Mac users across multiple locations.
- Company: Join a leading home living company with a vibrant team culture.
- Benefits: Competitive pay, flexible working hours, and opportunities for growth.
- Why this job: Be the tech hero who keeps our teams connected and thriving.
- Qualifications: Two years of technical support experience and strong communication skills.
- Other info: Dynamic role with a focus on customer service and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
A leading home living company is searching for an IT Support Engineer to join its team in Padiham, UK. The role involves providing technical support across UK sites and remotely for European and North American divisions.
A minimum of two years in technical support, along with strong communication skills and familiarity with Windows, Mac, and IT ticketing systems, is required. A proactive customer service approach is essential in this dynamic position.
Hybrid IT Support Engineer | Windows & Mac | On-Call in Padiham employer: Graham & Brown Holdings
Contact Detail:
Graham & Brown Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Support Engineer | Windows & Mac | On-Call in Padiham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give us insights into the company culture and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, Mac, and IT ticketing systems. We want to see that you can handle those tricky questions with ease!
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond for a client. We love to hear about how you’ve turned a challenging situation into a positive experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates who are eager to join our team!
We think you need these skills to ace Hybrid IT Support Engineer | Windows & Mac | On-Call in Padiham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Mac systems, as well as any IT ticketing systems you've used. We want to see how your skills match the role, so don’t be shy about showcasing your technical support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your proactive customer service approach can benefit us. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s in your CV or cover letter, use clear and concise language. We want to see how you can connect with customers and colleagues alike!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Graham & Brown Holdings
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac systems. Be ready to discuss common issues and solutions you've encountered in your previous roles. This will show that you're not just familiar with the systems, but that you can troubleshoot effectively.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples from your past experiences where you successfully communicated complex information.
✨Demonstrate Your Customer Service Approach
Prepare to share specific examples of how you've provided proactive customer service in your previous roles. Think about times when you went above and beyond to help a user or resolved an issue before it escalated. This will highlight your commitment to excellent support.
✨Familiarise Yourself with IT Ticketing Systems
Since familiarity with IT ticketing systems is a requirement, make sure you know the basics of how they work. If you’ve used any specific systems before, be ready to discuss your experience with them. If not, do a bit of research on popular systems to show your willingness to learn.
