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- Tasks: Lead a team to enhance customer satisfaction and streamline operations.
- Company: Join a proud British family business with 80 years of creativity and innovation.
- Benefits: Enjoy your birthday off, hybrid working, and up to 60% discount on products.
- Why this job: Make a real impact in customer operations while working in a vibrant environment.
- Qualifications: Experience in customer service leadership and strong communication skills.
- Other info: Be part of a fun culture with regular social events and excellent career growth.
The predicted salary is between 28502 - 35627 £ per year.
Welcome to Graham & Brown Holdings - a family of companies; founded in 1946 we are a proud British, fourth-generation family of companies. For 80 years, we've been inspiring people to think differently about their homes through creativity, craftsmanship, and innovation. Across both Graham & Brown and G&B Home Living our vision is simple: to design our future, and our mission is clear: to help our customers create loving homes.
G&B Home Living is now seeking a Customer Operations Team Leader to join our dedicated team. This pivotal role is essential in ensuring our customer operations run smoothly, enhancing customer satisfaction, and driving operational excellence across the organisation. As the Customer Operations Team Leader, you will oversee a talented team of Advisors, ensuring they are equipped with the right tools and knowledge to deliver exceptional service. Your leadership will play a key role in fostering a customer‑centric culture, empowering colleagues to address customer needs effectively and efficiently.
As Customer Operations Team Leader you will be responsible for developing and implementing strategies that not only improve processes but also elevate the overall customer experience. Additionally, you will collaborate with various departments to enhance service delivery and address any challenges that may arise. If you are a passionate leader who thrives in a fast‑paced environment and is dedicated to making a difference in customer operations, we encourage you to apply and become part of our vibrant family at G&B Home Living.
Requirements
- Proven experience in a customer service or operations leadership role
- Strong understanding of customer service principles and practices
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team
- Friendly telephone manner
- Demonstrated ability to analyse data and implement process improvements
- Ability to work effectively in a fast‑paced, dynamic environment
- Strong problem‑solving skills and the ability to handle conflicts professionally
Benefits
- Your birthday off—because you deserve to celebrate in style!
- Hybrid working - option to work remotely for 20% of the week, after an initial training period
- A fantastic discount of up to 60% - perfect for giving your home a makeover
- A generous pension scheme (totalling 10%) - because your future matters
- Free parking and access to company vehicles for business needs
- Regular social events hosted by our Fun Squad - because we know how to work hard and play hard
If this sounds like your perfect role, don’t delay in making your application to join us as Customer Operations Team Leader today and we will be in touch with you very soon!
Customer Operations Team Leader in Padiham employer: Graham & Brown Holdings
Contact Detail:
Graham & Brown Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Team Leader in Padiham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at G&B Home Living on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer operations. Think about how you would handle specific scenarios and be ready to share your past experiences that showcase your leadership skills.
✨Tip Number 3
Show your passion for customer service! During your interview, highlight your commitment to creating exceptional customer experiences. Share examples of how you've improved processes or motivated your team in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our vibrant family at G&B Home Living.
We think you need these skills to ace Customer Operations Team Leader in Padiham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Operations Team Leader role. Highlight your leadership experience and any customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer operations and how you can contribute to our mission at G&B Home Living. Keep it friendly and engaging!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Graham & Brown Holdings
✨Know the Company Inside Out
Before your interview, take some time to research Graham & Brown Holdings. Understand their history, values, and what makes them unique in the home living industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Operations Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you can inspire and motivate others to deliver exceptional customer service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer issues. Think of specific situations you've encountered in previous roles and how you addressed them. This will help you articulate your thought process and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they currently face, or how success is measured in the role. This shows that you're not just interested in the position, but also in contributing positively to the team and the company.
