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For Companies At a Glance
- Tasks: Process sales orders and handle customer enquiries with confidence.
- Company: Join a proud British family business with 80 years of creativity and innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be the voice of our brand and help customers create loving homes.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 26396 - 27495 £ per year.
Welcome to Graham & Brown Holdings – a family of companies; founded in 1946 we are a proud British, fourth-generation family of companies. For 80 years, we've been inspiring people to think differently about their homes through creativity, craftsmanship, and innovation. Across both Graham & Brown and G&B Home Living our vision is simple: to design our future, and our mission is clear: to help our customers create loving homes.
About G&B Home Living
As a trusted category partner, G&B Home Living collaborates with leading DIY and home retailers, as well as independent specialists, to deliver beautifully curated ranges at exceptional value. Our house brands provide design-rich solutions at affordable prices, while our licensed collections cater to every style and taste. Discover the breadth of our offering through our online platform, No Two Houses, where inspiration meets versatility.
The Role
We're looking for a detailed-oriented person who can process the all-important Sales Orders in a timely and efficient manner. Alongside this, you'll be the first point of contact for customers both over the phone and on email – so being a confident communicator is key. You will be working as part of the wider Customer Operations team where everyone lends a hand to make sure our valuable and loyal customers receive the very best service from us.
Key Responsibilities
- Process manual orders received by telephone or e-mail.
- Deal with Customer Enquiries and Queries.
- Manage orders and deal with any exceptions.
- Check, chase and allocate stock.
- Deal with allocations of promotional lines and new ranges.
- Process pattern room orders for POS, samples, boards and flappers.
- Input and maintain all pricing records.
Customer Operations Advisor in Padiham employer: Graham & Brown Holdings - a family of companies
Contact Detail:
Graham & Brown Holdings - a family of companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Advisor in Padiham
✨Tip Number 1
Get to know the company! Before your interview, dive into Graham & Brown's history and values. This will help you connect with their mission of creating loving homes and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Customer Operations Advisor, you'll be the first point of contact for customers. Role-play common customer scenarios with a friend to boost your confidence and ensure you can handle enquiries like a pro.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've efficiently processed orders or managed customer queries in the past. This will highlight your ability to thrive in a detailed-oriented role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Customer Operations Advisor in Padiham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of creativity can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Operations Advisor role. Highlight relevant experience and skills that align with the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Graham & Brown Holdings - a family of companies
✨Know the Company Inside Out
Before your interview, take some time to research Graham & Brown Holdings and G&B Home Living. Understand their mission, values, and product offerings. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Off Your Communication Skills
As a Customer Operations Advisor, you'll be the first point of contact for customers. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to get comfortable with handling enquiries and queries.
✨Demonstrate Attention to Detail
Since the role involves processing sales orders and managing stock, it's crucial to highlight your attention to detail. Prepare examples from your past experiences where you've successfully managed tasks that required precision and accuracy.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in the Customer Operations team. This shows you're engaged and serious about the role.