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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for our teams across the UK and beyond.
- Company: Join a proud British family business with 80 years of innovation in home design.
- Benefits: Enjoy flexi-time, hybrid working, birthday off, and up to 60% discount on products.
- Why this job: Make a real impact by enhancing productivity and supporting your colleagues every day.
- Qualifications: Two years in technical support, strong troubleshooting skills, and a passion for customer service.
- Other info: Join a fun team with regular social events and excellent career growth opportunities.
The predicted salary is between 28502 - 35627 £ per year.
Welcome to Graham Brown Holdings – a family of companies; founded in **** we are a proud British, fourth-generation family of companies. For 80 years, we've been inspiring people to think differently about their homes through creativity, craftsmanship, and innovation. Across both Graham Brown and G B Home Living our vision is simple: to design our future, and our mission is clear: to help our customers create loving homes.
The Role: We are currently looking for a dedicated IT Support Engineer to join our innovative team at G B Home Living. In this role, you will provide exceptional technical support for our internal colleagues across our 2 UK sites (Blackburn and Padiham) and remotely for our divisions in Europe and North America, ensuring that all IT systems and equipment are running efficiently. As the first point of contact for IT queries, you will troubleshoot hardware and software issues, assist in the setup and maintenance of IT equipment, and contribute to the continuous improvement of our IT services. As our IT Support Engineer you will work closely with various departments to identify IT needs and deliver solutions that enhance productivity and operational efficiency.
If you are an enthusiastic IT professional with a passion for problem-solving and providing outstanding customer support, we invite you to apply and bring your expertise to our family at G B Home Living. Our IT Support Engineer will also join our on call rota, after an initial training period, to provide out of hours support to the wider business between the hours of 6am and midnight.
Requirements
- A minimum of two years' experience in a technical support role or similar capacity.
- Strong knowledge of Windows and Mac operating systems, as well as common software applications.
- Excellent troubleshooting and diagnostic skills.
- Strong communication skills, with the ability to explain technical information to non-technical users.
- Ability to work well under pressure and manage multiple priorities.
- Strong customer service orientation and a proactive approach to addressing user needs.
- Familiarity with IT ticketing systems and remote support tools.
- Experience and knowledge of Active Directory.
- Experience and knowledge of group policy.
- Valid UK driving licence (or equivalent) to service both sites in Lancashire.
Desirable Requirements
- Experience with networking technologies and support.
- Experience in working in a Hybrid environment.
- Experience with Intune.
- Experience with Virtual Environments.
- Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
Benefits
We believe in rewarding our team for their hard work and dedication. Here's what you'll get when you join us:
- Your birthday off—because you deserve to celebrate in style.
- Flexi-time working - so long as core departmental hours are covered within the team.
- Hybrid working - option to work remotely one day per week, after an initial training period.
- A fantastic discount of up to 60% - perfect for giving your home a makeover.
- A generous pension scheme (totalling 10%) - because your future matters.
- Enhanced maternity and paternity pay – because we support your family journey.
- Free parking and access to company vehicles for business needs.
- Regular social events hosted by our Fun Squad - because we know how to work hard and play hard.
If this sounds like your perfect role, don't delay in making your application to join us as IT Support Engineer today and we will be in touch with you very soon.
IT Support Engineer in Burnley employer: Graham & Brown Holdings - a family of companies
Contact Detail:
Graham & Brown Holdings - a family of companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Burnley
✨Tip Number 1
Network like a pro! Reach out to current employees at Graham Brown Holdings on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows or Mac systems, and be ready to explain your thought process clearly.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped users in the past. Remember, it's all about making their tech experience smoother.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our family at G B Home Living.
We think you need these skills to ace IT Support Engineer in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience, especially with Windows and Mac systems, to show us you’re the right fit for our IT Support Engineer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Share specific examples of how you've solved problems in the past, as we love a good story!
Show Off Your Communication Skills: Since you'll be the first point of contact for IT queries, it’s crucial to demonstrate your ability to explain technical info to non-techies. Use clear and concise language in your application to showcase this skill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Graham & Brown Holdings - a family of companies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as common software applications. Be ready to discuss troubleshooting techniques and share examples of how you've resolved technical issues in the past.
✨Show Off Your Customer Service Skills
As an IT Support Engineer, you'll be the first point of contact for IT queries. Prepare to demonstrate your strong communication skills by explaining complex technical concepts in simple terms. Think of scenarios where you've successfully helped non-technical users.
✨Familiarise Yourself with Their Environment
Research Graham Brown Holdings and their IT setup. Understanding their operations and any specific technologies they use will help you tailor your responses during the interview. Mentioning your familiarity with IT ticketing systems and remote support tools can give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Practice answering scenario-based questions where you might need to troubleshoot a hardware or software issue. This will showcase your proactive approach to addressing user needs.