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- Tasks: Provide top-notch IT support and troubleshoot tech issues for our team.
- Company: Join a proud British family business with 80 years of creativity and innovation.
- Benefits: Enjoy flexi-time, hybrid working, and a fantastic discount on home products.
- Why this job: Make a real impact by enhancing productivity and supporting your colleagues.
- Qualifications: 2+ years in technical support, strong troubleshooting skills, and great communication.
- Other info: Celebrate your birthday off and enjoy regular social events with the team.
The predicted salary is between 22800 - 28400 £ per year.
Welcome to Graham & Brown Holdings – a family of companies; founded in 1946 we are a proud British, fourth-generation family of companies. For 80 years, we've been inspiring people to think differently about their homes through creativity, craftsmanship, and innovation. Across both Graham & Brown and G&B Home Living our vision is simple: to design our future, and our mission is clear: to help our customers create loving homes.
We are currently looking for a dedicated IT Support Engineer to join our innovative team at G&B Home Living. In this role, you will provide exceptional technical support for our internal colleagues across our 2 UK sites (Blackburn and Padiham) and remotely for our divisions in Europe and North America, ensuring that all IT systems and equipment are running efficiently. As the first point of contact for IT queries, you will troubleshoot hardware and software issues, assist in the setup and maintenance of IT equipment, and contribute to the continuous improvement of our IT services.
As our IT Support Engineer you will work closely with various departments to identify IT needs and deliver solutions that enhance productivity and operational efficiency. If you are an enthusiastic IT professional with a passion for problem-solving and providing outstanding customer support, we invite you to apply and bring your expertise to our family at G&B Home Living.
Our IT Support Engineer will also join our on call rota, after an initial training period, to provide out of hours support to the wider business between the hours of 6am and midnight.
Essential Requirements:
- A minimum of two years' experience in a technical support role or similar capacity.
- Strong knowledge of Windows and Mac operating systems, as well as common software applications.
- Excellent troubleshooting and diagnostic skills.
- Strong communication skills, with the ability to explain technical information to non-technical users.
- Ability to work well under pressure and manage multiple priorities.
- Strong customer service orientation and a proactive approach to addressing user needs.
- Familiarity with IT ticketing systems and remote support tools.
- Experience and knowledge of Active Directory.
- Experience and knowledge of group policy.
- Valid UK driving licence (or equivalent) to service both sites in Lancashire.
Desirable Requirements:
- Experience with networking technologies and support.
- Experience in working in a Hybrid environment.
- Experience with Intune.
- Experience with Virtual Environments.
- Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
Benefits:
- Your birthday off—because you deserve to celebrate in style.
- Flexi-time working - so long as core departmental hours are covered within the team.
- Hybrid working - option to work remotely one day per week, after an initial training period.
- A fantastic discount of up to 60% - perfect for giving your home a makeover.
- A generous pension scheme (totalling 10%) - because your future matters.
- Enhanced maternity and paternity pay – because we support your family journey.
- Free parking and access to company vehicles for business needs.
- Regular social events hosted by our Fun Squad - because we know how to work hard and play hard.
If this sounds like your perfect role, don't delay in making your application to join us as IT Support Engineer today and we will be in touch with you very soon.
IT Support Engineer in Blackburn employer: Graham & Brown Holdings - a family of companies
Contact Detail:
Graham & Brown Holdings - a family of companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Blackburn
✨Tip Number 1
Network like a pro! Reach out to current employees at Graham & Brown on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with Windows or Mac systems, and be ready to share your problem-solving process.
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you've gone above and beyond to help users. Remember, it's all about making their experience smoother.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our family at G&B Home Living.
We think you need these skills to ace IT Support Engineer in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows and Mac operating systems, troubleshooting skills, and any relevant IT certifications. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at G&B Home Living. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled technical issues in the past. We’re looking for someone who can think on their feet and provide outstanding customer support!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Graham & Brown Holdings - a family of companies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as common software applications. Be ready to discuss troubleshooting techniques and share examples of how you've resolved technical issues in the past.
✨Show Off Your Customer Service Skills
As an IT Support Engineer, you'll be the first point of contact for colleagues. Prepare to demonstrate your strong communication skills by explaining complex technical concepts in simple terms. Think of scenarios where you've successfully helped non-technical users.
✨Familiarise Yourself with Their Systems
Research Graham & Brown's IT environment, including any specific tools or ticketing systems they might use. If you have experience with Active Directory or remote support tools, be ready to discuss how you've used them effectively in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of examples where you've had to manage multiple priorities or troubleshoot urgent issues. Practising these scenarios will help you feel more confident during the interview.
