Helpdesk Coordinator (Facilities Management)

About The Role At GRAHAM, were not just one of the UKs leading Total FM providers – were also a trusted partner, committed to enhancing the experience and making the lives of our clients easier. Your varied, and valued, contribution will help us create a hassle free environment for our clients and Engineers. Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, were committed to investing in our people and creating the conditions for them to excel. If you are an experienced Helpdesk Coordinator with an appetite to succeed, we want you to join our team. Reporting to: Regional Service Delivery Manager Location: Redditch Contract Type: Full Time, Permanent Working Hours: 40 Hours (Monday to Friday) Benefits: Up to 36 days paid annual leave Excellent Company Pension Free Life Assurance Training and Development Childcare Voucher Scheme Discounted Private Health Care Scheme Discounted Gym Membership The Helpdesk Coordinator Shall: Be responsible for the management of all WOs to the status of Work Done, within the set SLA target dates, across the various work types for their assigned contracts. Schedule all PPM in advance of due month to skilled resource. On completion generate analysis of Monthly RM Av vs. Unscheduled Resource Schedule all Reactive Maintenance for In-house Team / Subcontractors by SLA date, reallocating PPM if necessary, monitoring target dates and escalating if at risk. Review PPM slippage rescheduling to available resource within target date, escalating if at risk. Be responsible for the collection of weekly timesheets, carry out verification of Timesheet and Work Reports by two way matching the Timesheet (Hard Copy) vs. Work Reports (Total Mobile & Hard Copy) Generate all monthly PPM for assigned contracts & maintain PPM planner records escalating changes to PO Liaise with subcontractors to ascertain progress of jobs Operate full service desk function Any other duties required to ensure an effective and efficient service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures. Report back to clients and operational teams on works progress and completion Administration of the departments IT and proprietary software applications Operating paper based systems as necessary to compliment the operating software including back-up systems Creating Purchase Orders as part of the procurement process General administration duties as and when required This job description is intended to give the post holder an appreciation of the role envisaged for the job title and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. About You Essential Criteria: 1. Previous experience in a helpdesk environment scheduling in-house resource and contractors 2. Demonstrate a minimum of 3 years experience as a scheduler in a Facilities Management Helpdesk environment 3. Knowledge of contractual SLAs and creating Purchase Orders Desirable Criteria: 1. Experience in fast paced client facing FM role 2. Demonstrate proficiency in a range of IT applications- e.g. Computer Assist FM systems, MS Word, Excel, PowerPoint, Power Bi etc. 3. Knowledge of Preventive Planned Maintenance (PPM) and Key Performance Indicators (KPIs) JBRP1_UKTJ